Apprentice Hospitality Team Member

Summary

Join Summerhouse Bakery as an Apprentice Hospitality Team Member and learn from our experienced team while gaining hands-on experience in a fast-paced café environment. From preparing delicious food to delivering exceptional service with a smile, this is the perfect opportunity to start your career in hospitality.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Hospitality team member (level 2)
Hours: Monday - Sunday. Specific working days, starts and finish times on variable week-by-week rota TBC.
30 hours a week
Possible start date: Monday 18 November
Duration: 1 Year 1 Month
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

At Summerhouse Bakery, we pride ourselves on making every customer feel welcome while serving tasty, fresh food. You’ll be involved in a wide variety of tasks across our café, providing you with the skills and experience to thrive in hospitality.

Here’s what a typical week might look like:

Customer Service Excellence:

Greet and serve customers with a friendly smile, taking orders and ensuring every customer has a positive experience, whether they're dining in or grabbing something to go

Food and Beverage Preparation:

Assist in preparing and serving our delicious homemade cakes, sandwiches and other items on our menu. You’ll help ensure our products are presented to the highest standard

Barista Skills:

Learn to make high-quality coffees and beverages, using our equipment to create customer favourites

Team Working:

Support the team during busy periods, working together to provide top-notch service
This could involve anything from food prep, handling customer queries, or helping with general tasks around the cafe

Environmentally Conscious:

Follow procedures to minimise waste and contribute to the eco-friendly practices of the business

Throughout the apprenticeship, you’ll gain practical experience in food service, hospitality operations, and customer interactions while learning our business’s core values.

Where you’ll work

(1st Floor) The Octagon Shopping Centre

Orchard Street

DE14 3TN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BURTON AND SOUTH DERBYSHIRE COLLEGE

Your training course

Hospitality team member (level 2)

Equal to GCSE

Course contents

Your training plan

Level 2 Hospitality Team Member apprenticeship standard
Level 1/2 Functional Skills in maths and English (if required)

Training will be provided to help you understand our menu, communicate effectively with customers, and use the café till.

This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths and English (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Attention to detail
Communication skills
Customer care skills
Initiative
Logical
Non judgemental
Organisation skills
Patience
Physical fitness
Presentation skills
Problem solving skills
Team working
Time-Management

Other requirements

Working in a busy hospitality environment, you will be active and on your feet for long periods.

About this company

We take pride in making delicious, tasty food all served with a friendly smile. From breakfast, freshly prepared sandwiches and jacket potatoes to homemade cakes and pastries, we have something for all tastes. Founded in 2014 by Tracey Heap, Summerhouse Bakery has come a long way from its beginnings. When Tracey first started out, her passion for baking incredible cakes and serving quality, fresh food drove her to open her own café, so that Tracey and her team can offer homemade food, outstanding service at an excellent price. As a close-knit team, we now serve over 200 customers a day, and are thrilled that we’re able to turn our passion into our own business.

After this apprenticeship

Upon successful completion of the apprenticeship, for the right candidate, there is the potential for a permanent role at Summerhouse Bakery. Alternatively, you may progress into more senior positions such as a Team Leader or Front of House Supervisor, or choose to specialise further as a Barista or in Catering Management.

This apprenticeship opens doors to various hospitality roles across the wider industry.

Ask a question

The contact for this apprenticeship is: