Business Administration Reception Apprentice

FOREST HILL ROAD GROUP PRACTICE

LONDON, SE22 0SQ

Closes on Tuesday 29 October

Posted on 19 September 2024

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Summary

To offer general assistance to the practice team and project a positive & friendly image to patients and other visitors, either in person or via the telephone, undertaking a variety of admin duties to assist in the smooth running of the practice. Excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly team.

Annual wage
£9,984 a year

Minimum wage rates (opens in new tab)

£6.40 per hour

Training course
Business administrator (level 3)
Hours
Monday - Friday. Shift hours to be confirmed via rota.

30 hours a week

Possible start date

Wednesday 30 October

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Meeting and greeting patients
  • Answering telephones promptly and directing calls where necessary
  • To run the appointment system effectively
  • Removal and filing of patient medical records
  • Admin tasks such as registration of patients, change of address, etc
  • Processing prescriptions
  • Taking requests for home visits and medical advice
  • Dealing with patient queries
  • Opening and closing of the surgery
  • Setting/restoring telephone system
  • Sorting incoming post and taking post to the Post Office
  • Ensuring patient waiting areas are tidy and ventilated
  • Keeping notices and signs tidy and up to date
  • Ensuring all essential tasks are complete and handing over non urgent tasksproperly before leaving
  • Helping to cover colleagues absences where necessary
  • Any other duties deemed relevant to this post

Where you’ll work

1 FOREST HILL ROAD

LONDON

SE22 0SQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DAVIDSON TRAINING UK LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

    • Your training plan

    Level 3 Business Administrator Apprenticeship Standard:

    • Full on-the-job and off-the-job training will be delivered supported by our Training Provider – Davidson Training UK Ltd
    • All training will be carried out within the workplace during working hours
    • Level 2 Functional Skills in English and mathematics (if you already do not hold the equivalent)
    • Full training will be given leading to a recognised Business Administrator Apprenticeship Standard

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4-9 or A*-C)
    • Maths (grade 4-9 or A*-C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Team working
    • Initiative
    • Patience
    • Working well under pressure
    • Polite
    • Must be able to multi task
    • Willing to learn
    • Flexible and proactive
    • Resourceful
    • Energetic
    • Confident individual
    • Discreet

    Other requirements

    We are now recruiting for an August start date. In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare professionals. Any such information from any source is to be regarded as strictly confidential.

    About this company

    Forest Hill Group Practice is committed to preserving and enhancing its good reputation for being caring and innovative by providing the highest quality medical services in a friendly, happy and healthy environment, where the promotion of health and well-being to patients and staff is paramount.

    https://www.fhrgp.co.uk/about-us (opens in new tab)

    After this apprenticeship

    • Full-time position potentially being offered to the right candidate

    Ask a question

    The contact for this apprenticeship is:

    DAVIDSON TRAINING UK LIMITED

    Gemma Barr

    gemmabarr@davidsontraining.com

    07399586723

    The reference code for this apprenticeship is VAC1000278062.

    Apply now

    Closes on Tuesday 29 October

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.