Customer Service Apprenticeship Level 2

QUICKLINE COURIERS LIMITED

LIVERPOOL, L24 9HJ

Closes in 27 days (Monday 21 October)

Posted on 19 September 2024

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Contents

Summary

A fantastic and unique opportunity has arisen for the right candidate to kickstart their career in customer service with a fantastic team and gain the Level 2 Customer Service Practitioner qualification! Duties include respond to customer enquiries in a timely manner and more.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Working hours are 37.5 hours per week, working Monday - Friday. Times to be confirmed.

37 hours a week

Possible start date

Monday 28 October

Duration

1 Year 3 Months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Respond to customer enquiries in a timely manner.
  • Provide accurate information about products and services.
  • Identify customer needs and provide appropriate solutions, including upselling our range of products.
  • Maintain customer records and update account information as needed.
  • Process orders placed via email, phone or voicemail and send customers their invoices
  • Assist with customer payments.
  • Provide feedback to management on customer service issues and suggest improvements.
  • Undertake any other customer-related tasks required by the business.
  • Handle sales inquiries by telephone and email.
  • Contact customers who haven’t ordered in a while to encourage business and assess their needs.

Where you’ll work

BUSINESS FIRST BLOCK A

25 GOODLASS ROAD

LIVERPOOL

L24 9HJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WOODSPEEN TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Customer Service Practitioner Level 2 Standard qualification
    • Functional Skills in maths and English, if required
    • Own in house training
    • This is a full-time role with training delivered remotely to the workplace

    Requirements

    Essential qualifications

    GCSE in:

    • Maths and English (grade C/4 or equivalent)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Non judgemental
    • Patience
    • Physical fitness

    About this company

    Quickline Couriers are regarded as one of the UK's most reliable and professional couriers who are able to cater for a wide spectrum of clients and their delivery needs. Quickline Couriers can guarantee same-day delivery when and where you need it.

    After this apprenticeship

    • Full time employment for the right person.

    Ask a question

    The contact for this apprenticeship is:

    WOODSPEEN TRAINING LIMITED

    Sean Jones

    Sean.jones@woodspeentraining.co.uk

    The reference code for this apprenticeship is VAC1000278058.

    Apply now

    Closes in 27 days (Monday 21 October)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.