Commercial/Business Admin Apprentice

Summary

An apprenticeship at Sertec offers a unique opportunity to gain hands-on experience in the automotive sector, working with cutting-edge technologies in a company known for its innovative manufacturing and engineering practices.

Annual wage: £16,224 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Thursday 8.00am - 5.00pm and Friday 8.00am - 12.30pm.
39 hours a week
Possible start date: Monday 14 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Handle incoming calls, emails, and enquiries from clients, suppliers, and colleagues, directing them to the appropriate departments and ensuring prompt and professional responses
Provide general administrative support to commercial departments, including filing, data entry, managing correspondence, and maintaining office supplies
Assist in the preparation, organisation, and distribution of reports, documents, and presentations. Ensure accurate and timely documentation of all business activities
Provide administrative support for ongoing projects within the engineering and manufacturing teams, including preparing materials, scheduling meetings, and tracking progress
Track inquiry deadlines and promptly inform customers if the deadline cannot be met, providing an explanation along with the best possible alternative solution
Participate in training sessions and workshops to develop business administration skills and industry knowledge, with the opportunity to work towards a recognised qualification
Ensure all information provided to the customer is accurate, professionally presented, and delivered in a timely manner
Develop relationships with key customer engineers to ensure any sales opportunities are identified and acted upon

Where you’ll work

Wincaster House Gorsey Lane

Coleshill

Birmingham

B46 1JU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOLIHULL COLLEGE AND UNIVERSITY CENTRE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will be supported by a business assessor / coach, who will visit you at your workplace every 4 - 6 weeks to pick up the work-based evidence.  and help you prepare for the independently assessed end point assessment at the end of your learning. 

You will also attend six workshops at Solihull College & University Centre (Blossomfield Campus) throughout the academic year. 

Requirements

Essential qualifications

GCSE in:

English (grade 4 (C) above)
Maths (grade 4 (C) above)
Three other subjects (grade 4 (C) or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Ability to follow instruction

About this company

Sertec has over 60 years’ experience, specialising in the manufacture of complex lightweight body structures and electric vehicle components for major automotive OEMs and Tier-Ones. Our people, manufacturing processes and technical expertise provide innovative solutions that deliver value and reliability for our customers. This leads to long partnerships with our customers who trust and invest in our business.

https://www.sertec.co.uk/ (opens in new tab)

After this apprenticeship

Successful candidates would have the opportunity to transit from apprenticeship, into a permanent role within the commercial team as a Technical Cost Estimator following successful completion of learning.

Ask a question

The contact for this apprenticeship is:

SOLIHULL COLLEGE AND UNIVERSITY CENTRE

Paul Bates

apprenticeships@solihull.ac.uk

0121 678 7178

The reference code for this apprenticeship is VAC1000277995.

Apply now

Closes in 16 days (Sunday 6 October at 11:59pm)

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