Apprentice Admin System Support Officer

Summary

To undertake a range of clerical duties that support the delivery of a first class customer focused service in the Income & Awards division. To provide support in the administration, reconciliation, release upgrade testing and security access. To provide clerical support for projects undertaken by the System Support Development Team as required.

Annual wage: £22,010.56 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, shifts to be confirmed
37 hours a week
Possible start date: Tuesday 3 December
Duration: 1 Year 9 Months
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Production of high quality, accurate work to agreed performance levels
Work is allocated on a weekly rota; this work should be completed within the specified timescales
Assist with ensuring DWP Data Hub Uploads and Downloads are processed daily and in line with specified timescales
Assist with the preparation of system schedules
Assisting with the processing of critical business processes in line with predetermined schedules, timetables, and procedures
Assist with the planning, testing and implementation of new systems and software (working out of office hours may be required on occasions for testing, live implementation and year end)
Assist in maintaining and reviewing system access and security
Assist with business transformation projects
Liaison (verbal and written) with the ICT division, system users and customers
Assisting with system document design and set up
Assisting with system reconciliation, ensuring timely and accurate recording
Assist with ensuring Council Tax, BID, Business Rates, Sundry Income & Housing Benefit suspense accounts are monitored, and payments are located and allocated on to customer accounts in a timely and accurate manner and dealing with complex queries relating to these areas
Assist with the update and amending of Service Support & Development procedures as required
To identify personal training needs, undertake training and routinely update personal training plan
Any other appropriate duties as and when required

Where you’ll work

Council House

Manor Square

Solihull

West Midlands

B91 3QB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
Training will be offered in monthly workshops and in addition weekly meetings with assessor

Requirements

Essential qualifications

GCSE in:

any (grade A-C or 4-7)
any (grade A-C or 4-7)
English (grade A-C or 4-7)
Maths (grade A-C or 4-7)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative

About this company

Here at Solihull Council we want to ensure that all our citizens have an equal chance to share in Solihull’s success. We do this by putting our customers at the heart of everything we do. We recognise that our employees are the key factor in achieving our vision. As such, we are always on the lookout for talented individuals, who want to make a real positive difference to people’s lives and can help us to continue building on our success.

After this apprenticeship

There may be a permanent position on succesful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED

The reference code for this apprenticeship is VAC1000277988.

Apply now

Closes in 10 days (Thursday 3 October)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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