IT Assistant Apprentice

MAX COMMUNICATIONS LTD

London, SE18 6SW

Closes on Monday 28 October

Posted on 23 September 2024

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Summary

You will work closely with our Systems Administrators and IT Manager to upgrade and deploy equipment, so experience with PC building is essential. You will also help maintain our inventory of hardware and software, as well as troubleshooting our IT infrastructure.

Annual wage
£13,312 to £23,795.20 a year

Minimum wage rates (opens in new tab)

£281.25 a week (£7.50 per hour)

Training course
Information communications technician (level 3)
Hours
Monday to Friday, 9.00am to 5.00pm.

40 hours a week

Possible start date

Thursday 31 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Responsibilities:

  • Support the upgrade of IT Infrastructure and workstation deployment to Production Line.
  • Support Network Monitoring activities, troubleshooting Incidents & Service Request, and providing Desktop
  • Support to end users.
  • Assist IT Management with the creation &maintenance of IT Documents.
  • Any other task & responsibilities IT Management requires.
    Knowledge, Qualifications and Experience:
  • University or College Degree. IT/Computer Degree is preferred.
  • Min 1-year experience working in a data centre environment or equivalent IT background.
  • Must be able to work a flexible schedule, including holidays and weekends
  • Must be able to prioritise work in a fast paced, high pressure environment
  • Must possess excellent written and verbal skills, exhibit professional etiquette
  • A good understanding on Network Administration (Switches, routers, devices, firewalls)
     

Where you’ll work

2 Gunnery Terrace, Cornwallis Road

Cornwallis Road

London

SE18 6SW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LONDON SOUTH EAST COLLEGES

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    More training information

    Training Provider:

    • London South East Colleges

    On-programme Training: 

    • Level 3 Information Communication Technichan  
    • Level 2 Functional Skills in Maths and English  
    • Institute of Apprenticeship Certificate 

    End-Point Assessment (EPA) 

    • Assessment of competency through competency-based interview
    • Assessment of portfolio of evidence
    • Continuing Professional Development Log reviewed and professional discussion/question and answer session.

    Requirements

    Desirable qualifications

    GCSE in:

    • Maths & English (grade Grades 5-9 (A*- C))

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Non judgemental
    • Patience

    About this company

    Max Communications is a digitisation specialist with over 24 years of experience. We have an extensive and growing client list including some of the world's most prestigious galleries, museums and media organisations. Our proven expertise has led us to be a trusted name in the industry. As a Royal Warrant holder, we insist on the highest standards of professionalism and integrity, both in terms of our services and also our internal policies and procedures. Digitisation is a vital process for organisations looking to preserve or widen access to their collections. We handle a variety of historically and culturally valuable items, including books, manuscripts, archival documents, maps, negatives and glass plates. Images are captured predominantly using DSLR cameras and processed to client specifications, then undergo thorough quality assurance checks before being delivered to the client. We are also specialists in the digitisation of audiovisual material, ranging from tape-based formats such as Betacam, VHS and U-matic to audio reels and film. Our audiovisual expertise includes both capture and post-processing. We place great emphasis on personal and professional development for all staff, including internal career progression opportunities. This is an excellent opportunity for candidates wishing to join a friendly, high-profile company in an environment where hard work and attention to detail are rewarded.

    http://www.maxcommunications.co.uk (opens in new tab)

    After this apprenticeship

    • Further progression may well be available in other areas within our sector, upon successful completion of Level 3 Information Communication Technician apprenticeship.

    Ask a question

    The contact for this apprenticeship is:

    LONDON SOUTH EAST COLLEGES

    Evelyn Nartey

    evelyn.nartey@lsec.ac.uk

    02039544152

    The reference code for this apprenticeship is VAC1000277973.

    Apply now

    Closes on Monday 28 October

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