Level 2 Customer Service Apprentice

Pure Sun Beauty Salon

Southsea, PO5 1JF

Closes in 14 days (Thursday 3 October at 11:59pm)

Posted on 19 September 2024

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Summary

We are nationally awarded a beauty salon and laser clinic. We are looking to employ a Receptionist to work in our beauty salon and skin clinic, you ideally have prior customer service experience from working on the phones, retail or face to face.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

If you are aged 19 or over after the first 12 months, you will then be paid the national minimum wage for your age.

Training course
Customer service practitioner (level 2)
Hours
Days and times to be discussed at interview stage.

40 hours a week

Possible start date

Friday 4 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will start an hour before the business opens to prepare the salon, this can include disinfecting equipment and furniture, refilling stock and towels, being aware of the first treatments of the day and what the beauty technicians may need to hand, all the while ensuring the salon is presented in a clean and respectable manner. Weekdays you will finish 30 minutes after the salon closes to clean down from the day.

Your role will include:

  • Taking bookings in salon or over the phone and inputting into our bespoke database
  • Taking payment and correctly recording this.
  • Providing clients with a consultation form and ensuring this is correctly completed for legal reasons, providing help when needed.
  • Helping to promote the company through Marketing online using social media including our own app.
  • Adhering to GDPR at all times.
  • Assisting senior members and management.
  • Following health and safety
  • Keeping well-organised files and records of business activity.
  • General administrative tasks including scanning, filing, printing and sorting post.

Where you’ll work

63

Elm Grove

Southsea

PO5 1JF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HEART OF ENGLAND TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    All training is held remotely via teams. You will meet with your educator on a 1-1 basis, every 2 weeks for 1.5hrs. 

    Requirements

    Desirable qualifications

    GCSE in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Team working
    • Creative
    • Initiative
    • Non judgemental
    • Patience

    Other requirements

    There may be some evening or weekend work.

    About this company

    We are nationally awarded a beauty salon and laser clinic based in Southsea and offer a range of treatments from medical pedicure, massage therapies and waxing to advanced facials, laser treatments, aesthetic and fat reduction procedures

    https://puresun.co.uk/ (opens in new tab)

    After this apprenticeship

    It is hoped but not guaranteed that after this apprenticeship a full offer of employment will be given.

    Ask a question

    The contact for this apprenticeship is:

    HEART OF ENGLAND TRAINING LIMITED

    Rachel OConnor

    rachel.o'connor@hoet.co.uk

    01788820132

    The reference code for this apprenticeship is VAC1000277968.

    Apply now

    Closes in 14 days (Thursday 3 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.