Apprentice Administrator
Forum Family Practice
CRAMLINGTON, NE23 6QN
Closes in 13 days (Thursday 3 October at 11:59pm)
Posted on 20 September 2024
Contents
Summary
Forum Family Practice are looking for an Apprentice Administrator to join their team. The apprentice will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Annual wage
- £12,313.60 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 37 hours, between 8am and 6pm, on a rota basis.
37 hours a week
- Possible start date
-
Thursday 17 October
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Processing telephone requests for appointments, visits and telephone consultations ensuring accuracy of detail and prompt appropriate delivery to the appropriate healthcare professional
- Processing and distributing incoming and outgoing mail
- Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to duty doctor
- Handling orders and collection of repeat prescriptions
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Taking messages and passing on information
- Computer data entry, processing tasks and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Clearing and re-stock consulting rooms as required
- Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter
Where you’ll work
FORUM FAMILY PRACTICE
THE HE
FORUM WAY
CRAMLINGTON
NE23 6QN
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
THE NORTHUMBERLAND COUNCIL
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
Level 3 Business Administrator Standard.
Day release from the job one day every 3 weeks on a Thursday, at Morpeth Campus.
Level 2 maths and English Functional Skills, if required.
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 4 / C)
- Maths (grade 4 / C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this company
Busy GP Surgery where no two days are the same. You will gain a breadth of experience from patient contacts to dealing with health professionals. You will be supported by an amazing team, as well as the training provider.
After this apprenticeship
Possible full-time position.
Ask a question
The contact for this apprenticeship is:
THE NORTHUMBERLAND COUNCIL
Amy Greer
apprenticeships@northumberland.gov.uk
The reference code for this apprenticeship is VAC1000277965.
Apply now
Closes in 13 days (Thursday 3 October at 11:59pm)
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