Apprentice Membership Services Administrator

Summary

Would you like to join the largest Health and Fitness operator in Europe, Working with Our Membership Services team in Hatfield, and work with a team who have a passion to serve? We have a fantastic opportunity to join Membership Services team as Business administrator apprentice on a fixed term contract.

Annual wage: £18,200 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 35 Hours per week - exact shifts to be confirmed.
35 hours a week
Possible start date: Saturday 12 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Would you like to join the largest Health and Fitness operator in Europe, Working with Our Membership Services team in Hatfield, and work with a team who have a passion to serve?

We have a fantastic opportunity to join Membership Services team as Business administrator apprentice on a fixed term contract.

As a Membership services administrator, you will learn about the Membership process and policies, how to deal with queries and deliver a high-quality experience for our clubs and teams. You will be maintaining the integrity and accuracy of our membership database and supporting our members and Club teams with membership administration queries. It is an incredibly varied role which ranges from member communication mailshots and refunds to migration, reconciliation, and Direct Debit runs.

You will study toward The Business admin level 3 Apprenticeship over duration of 12 to 18 months alongside your role and learning all about Planning and Organising, Team Building and Personal Skills, Organisation and Business Fundamentals, Process Management, Project Management and understanding key Stakeholder Requirements and External Factors.

So, what are the benefits of working for David Lloyd Clubs?

As part of the Membership team in addition to gaining a nationally recognised qualification on completion of apprenticeship, you will enjoy a great range of benefits that you’ll be hard pressed to find anywhere else in the industry:

Free Club Membership* for you and your family
Discounts on our products such as Swimming / Tennis Lessons and Personal Training
Unlimited 50% discount on food and drinks
Opportunity for advancement and career progression
Flexible Shift Patterns / Majority of shifts are straight not split!
Learning and Development Opportunities
Wagestream App allowing you to be paid on demand
Benefits Suite

Where you’ll work

The Hangar Mosquito Way

Hatfield Business Park

Hatfield

Hertfordshire

AL10 9AX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LIFETIME TRAINING GROUP LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Team working

Other requirements

Benefits • Tailored industry training • 28 days paid holiday each year • Wages paid at National Minimum Wage rather than National Apprenticeship Wage • A mouth-watering 33% off across ALL of our business for you and up to 5 friends • Discounts off High St retailers • Option to opt into some of our share schemes (e.g. Free Share Plan) • Pension scheme • A cycle to work scheme • Flexible shifts Own transport preferable

About this company

David Lloyd Clubs operates 81 David Lloyd clubs in the UK and a further ten across Europe, plus two Harbour Clubs and the high street concept, David Lloyd Studios. We have approximately 475,000 members and employ 6,000 people, including an expert health and fitness team of over 1,800 and more than 400 tennis professionals.

https://www.davidlloyd.co.uk/clubs/hatfield/ (opens in new tab)

After this apprenticeship

Ongoing training and development.

Ask a question

The contact for this apprenticeship is:

LIFETIME TRAINING GROUP LIMITED

The reference code for this apprenticeship is VAC1000277959.

Apply now

Closes in 8 days (Saturday 5 October)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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