Apprentice Customer Service Engineer

Summary

To work in a junior role within the Customer Service Department, following a training programme that involves learning about the company’s products and processes from a commercial perspective.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Thursday, 8.30 am - 5.00pm and Friday, 8.30am - 2.30pm with a half hour lunch break each day.
37 hours a week
Possible start date: Monday 4 November
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Good working knowledge of all manual equipment, including basic fault finding
Good working knowledge of common applications for which equipment can be used, including making blast media recommendations
Processing customer orders through the company ERP system
Maintenance of records and data on company computer systems and within manual filing systems following company guidelines
Liaising with others both within the department and in other departments to ensure that any customer related issues are satisfactorily resolved
To work under the supervision and guidance of the Senior Customer Services Executive, who will monitor and review standards on a regular basis

Where you’ll work

Snaygill Industrial Estate

Keighley Road

Skipton

BD23 2QR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CRAVEN COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard
The training will be purely workbased learning, working 5 days per week
The apprentice will be expected to complete college work alongside working in this role

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Logical
Team working
Creative
Initiative

About this company

Guyson International Limited is a privately owned family company with a worldwide reputation for excellence in the design and manufacture of blast finishing, spray wash and ultrasonic cleaning equipment - as well as being the UK supplier for all your hose and coupling requirements.

https://www.guyson.co.uk/about-us (opens in new tab)

After this apprenticeship

A permenant job role may be offered and opportunity for progression

Ask a question

The contact for this apprenticeship is:

CRAVEN COLLEGE

Holly McFadyen

hmcfadyen@craven-college.ac.uk

07584212921

The reference code for this apprenticeship is VAC1000277930.

Apply now

Closes on Thursday 31 October

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