Vehicle Parts Advisor Apprenticeship - Guildford

THINK ONE LIMITED

Guildford, GU1 1TB

Closes on Wednesday 30 October

Posted on 19 September 2024

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Contents

Summary

An exciting opportunity for an apprentice to work alongside fully qualified parts advisors to be fully trained in sourcing and supplying parts for light vehicles. The parts advisor apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9am – 5pm. Occasional Saturdays TBC.

40 hours a week

Possible start date

Friday 1 November

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Safe storage of parts
  • Handling, storing receiving stock, payments, procedures, identifying, sourcing and ordering parts
  • Monitoring and solving customer problems/enquiries and processing customer’s orders
  • The parts advisor apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme – ECAT
  • A parts advisor apprentice will support the dealership, improve sales and provide excellent customer service

Where you’ll work

Moorfield Road

Slyfield Industrial Estate

Guildford

GU1 1TB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLNET LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

    • An apprentice’s training includes:VRQ in the parts industry
    • Visited in House once every 28 days by the skills coach
    • Level 2 Customer Service Practitioner standard

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English and Maths (grade 4/C or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • No skills required
    • Full training will be provided

    About this company

    Group 1 Automotive is an international automotive retailer group and has come to be a trusted seller of vehicles by a range of marques. With over 70 sites currently operating in the UK, we believe in nothing less than automotive excellence, which is at the forefront of our customer service. Our long history has positioned us at the very pinnacle of automotive retailing as we continue to exceed our customers’ expectations. Made up of subsidiary groups, Group 1 Automotive have dedicated specialist teams who strive to deliver a quality of service that cannot be found elsewhere. We will always put your needs first, making sure that you are on the road without any stresses or worries. Whatever your needs, our team of manufacturer experts are here to provide an unrivalled experience for you and give your vehicle all the care and attention it deserves.

    After this apprenticeship

    A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless.

    By having a highly regarded set of skills, apprentices can go on to develop their career within specific interests they may have, such as progressing through the dealership.

    Ask a question

    The contact for this apprenticeship is:

    SKILLNET LIMITED

    Hannah Edwards

    hannah.edwards@skillnet.org.uk

    01923216165

    The reference code for this apprenticeship is VAC1000277898.

    Apply now

    Closes on Wednesday 30 October

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.