Marketing and Client Services Apprentice

PARAGON TRAINING (UK) LTD

New Bedford Road, LU1 1HS

Closes in 5 days (Friday 4 October)

Posted on 19 September 2024

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Contents

Summary

This is a fantastic opportunity to join a well established business working within the health and safety and training sector. This is a varied role with a strong focus on providing a high level of customer support and marketing tasks.

Annual wage
£11,980.80 a year

Minimum wage rates (opens in new tab)

Salary is competitive and can be negotiable subject to experience. Pay incentives will be offered throughout the duration of the apprenticeship.

Training course
Customer service specialist (level 3)
Hours
Monday to Friday, 9.00am to 5.00pm.

36 hours a week

Possible start date

Tuesday 8 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties and responsibilities will include (but not limited to):

  • Leading the end to end sales interaction with an allocated customer portfolio
  • Working to retain and grow the existing customer portfolio
  • Generating new business through a wide range of sales based activities including cold calling
  • Maintain an up to date understanding of our products in order to be able to keep customers well informed
  • Develop a comprehensive understanding of the services provided by the company

Where you’ll work

Suite 8 Crystal House

New Bedford Road

LU1 1HS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE NVQ TRAINING CENTRE LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

    • Your training plan

    • Teaching and learning the skills, knowledge and behaviours within Customer Services

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade 4 / C or above)
    • Maths (grade 4 / C or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Administrative skills
    • Attention to detail
    • Communication skills
    • Customer care skills
    • Initiative
    • IT skills
    • Organisation skills
    • Team working

    Other requirements

    Have you considered the apprenticeship the suitability of the pay, hours and location before applying?

    About this company

    Training & H&S Support

    After this apprenticeship

    • The company will offer long term career development on successful completion of this apprenticeship.

    Ask a question

    The contact for this apprenticeship is:

    THE NVQ TRAINING CENTRE LIMITED

    The reference code for this apprenticeship is VAC1000277891.

    Apply now

    Closes in 5 days (Friday 4 October)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.