Receptionist / Administration Apprenticeship

Headland Medical Centre

HARTLEPOOL, TS24 0NZ

Closes in 30 days (Sunday 20 October at 11:59pm)

Posted on 19 September 2024

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Contents

Summary

Headland Medical Centre are looking for an apprentice to join their practice, to undertake reception and administrative tasks within the small friendly GP surgery. The successful applicant will complete a level 2 Customer Service apprenticeship. If you're friendly, confident, and well mannered you should apply for this role!

Annual wage
£11,648 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Two shift patterns will be utilised. Either; Monday - Friday, 8.00am - 4.00pm or Monday - Friday, 10.00am - 6.00pm

35 hours a week

Possible start date

Monday 28 October

Duration

1 Year

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Greet and welcome patients and visitors to the practice
  • Book in patients/visitors who attend for appointments
  • Respond and/or redirect all patient and visitor requests appropriately
  • Book, amend and cancel patient appointments
  • Registration of new patients onto the computer system
  • Issuing computerised repeat prescriptions and preparing them for signing
  • Answering incoming telephone calls and responding to e-mails, ensuring information is documented, redirected and/or actioned accordingly
  • Ensure answering machine service for out of hours information is directed appropriately – switched to answer machine at close of practice and surgery each morning
  • Administrative duties such as summarising, scanning and coding.
  • Opening, stamping and distributing internal mail and hospital correspondence
  • Scanning hospital letters and results on to the computer
  • Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures

Where you’ll work

2 GROVES STREET

HARTLEPOOL

TS24 0NZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

EAST DURHAM COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Level 2 Customer Service Practitioner Apprenticeship Standard
    • Maths and English Functional Skills if required - if not required, Maths and English upskill will still be provided but you do not need to sit an exam
    • Preparation for End Point Assessment

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade 4 / C and above)
    • Maths (grade 4 / C and above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Team working
    • Non judgemental

    About this company

    Headland Medical Centre is a small NHS doctors practice based in Hartlepool.

    https://www.headlandmedicalcentre.co.uk/ (opens in new tab)

    After this apprenticeship

    • We would envisage that an apprentice would be fully trained with our practice and become a permanent member of the team following training

    Ask a question

    The contact for this apprenticeship is:

    EAST DURHAM COLLEGE

    Emma Norbury

    emma.norbury@eastdurham.ac.uk

    0191 5185587

    The reference code for this apprenticeship is VAC1000277890.

    Apply now

    Closes in 30 days (Sunday 20 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.