Apprentice Project Officer

Summary

You will play a pivotal role in the support and delivery the Adult Commissioning Team’s International Recruitment project. Working with colleagues in the team internal and external partners who are supporting internationally recruited care workers.

Annual wage: £16,591 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Typically Monday to Friday, 9.00am - 5.00pm.
37 hours a week
Possible start date: Friday 1 November
Duration: 1 Year 9 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Participate in organising and facilitating the Adult Commissioning Team’s regular virtual and face to face events with adult social care providers and internationally recruited workers.
Assist the project team with administrative tasks such as: note taking, organising events and communication with internal and external stakeholders.
Understand and assist with the development, recording and inputting of data via our internal database including customer information for events and workshops according to GDPR laws.
Support colleagues to deal with enquiries via email and telephone calls in a timely manner and consult with commissioning team colleagues to solve customer/provider queries.
Interact with adult social care partners such as: adult health and social care providers, international recruits, Coventry Migration and Refugee Team, Modern Slavery Lead and all other stakeholders and partners with an interest in the recruitment and welfare of internationally recruited social care workers.
Building connections and working with organisations and individuals to understand local needs and gather intelligence to influence support options.
Have 1:1 interaction (supported by colleagues) with current and previous internationally recruited care workers to understand their needs and aspirations.
Assist with taking part in team meetings and raising any new opportunities with Commissioning Management Team.
Engage in high quality customer service to meet & greet customers and visitors including employers and assist the team as and when required.
Assist the adult social care commissioning team in facilitating recruitment events when required, including interacting with employers and those international workers looking to change jobs and sponsorships.
Develop knowledge of our internal client database and deal with customer registrations under the GDPR laws.
To assist with recording and completing tasks undertaken and agreed by manager.
Report any issues to management in a safe and concise manner.
To prepare for and attend supervision with management.
Complete mandatory training according to Coventry City Council including GDPR, Data Protection and Health & Safety.
Any other duties and responsibilities within the range of the salary grade.

Where you’ll work

Friargate

Station Square

Coventry

CV1 2FL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

COVENTRY CITY COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration
The apprentice will attend a combination of virtual and classroom learning throughout the apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Administrative skills
Team working
Initiative

About this company

Coventry is a city that is changing fast and we’re looking for skilled people to join our team and help take us into a bright new future. We are a city that is going places with an inspiring, world-famous history and exciting times ahead. A great place to live and work and it’s getting even better - and having the right infrastructure is vital. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles. That’s why we are looking for people who are passionate, dedicated people who, like us, are determined to make real, positive change to Coventry.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

There will be an opportunity to gain employment within the Council

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