IT Apprenticeship
LITTLE FISH (UK) LIMITED
Nottingham, NG1 1LS
Closes in 13 days (Thursday 3 October)
Posted on 18 September 2024
Summary
Littlefish is a leading IT managed services provider that specialises in delivering innovative solutions to help organisations optimise infrastructure. As they continue to grow, they are seeking passionate individuals to join their team and embark on a rewarding journey in the world of IT.
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Training course
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Information communications technician (level 3)
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Hours
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Monday - Friday, 8.30am - 5.00pm
40 hours a week
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Possible start date
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Monday 7 October
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and
work alongside experienced staff.
What you’ll do at work
- Monitoring and managing the unassigned workload with the Service Desk
- Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for Littlefish customers
- Providing exceptional customer service and managing customer experience throughout incident and request lifecycle.
- Prioritising, progressing, and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales
- Working on specific IT projects for customers as directed by the Management team
- EG assisting with customer projects, Involvement in larger projects
- Maintaining and updating the Service Desk knowledgebase
Where you’ll work
Price House
37 Stoney Street
Nottingham
NG1 1LS
Training
An apprenticeship includes regular training with a college or
other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BALTIC TRAINING SERVICES LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
- Information Communications Technician Level 3 Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
- English (grade C/5)
- Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Patience
- Passion for IT
About this company
Littlefish is a leading IT managed services provider that specialises in delivering innovative solutions to help organisations optimise infrastructure. With a strong commitment to excellence and a focus on customer satisfaction, they pride themselves on creating a dynamic and inclusive workplace.
https://www.littlefish.co.uk/ (opens in new tab)
After this apprenticeship
- Possible full-time position with the business and progression onto a Level 4 programme
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Megan Bell
megan.bell@balticapprenticeships.com
01325 731 053
The reference code for this apprenticeship is
VAC1000277834.
Apply now
Closes in 13 days (Thursday 3 October)
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create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.