Apprentice Receptionist - Front of House – Find an apprenticeship

Summary

We are seeking a compassionate, friendly and motivated Receptionist to serve as the welcoming face and administrative backbone of our Cancer Rehabilitation & Wellness Hub. As the first point of contact for visitors and clients you will play a vital role in creating a warm and supportive atmosphere.

Annual wage

£9,984 to £17,846.40 a year

Minimum wage rates (opens in new tab)

Wellbeing package with complimentary therapies within the hub. 20% employee discount of wellbeing services and products.

Training course

Customer service practitioner (level 2)

Hours

Shifts between Monday to Friday 9.00am to 5.00pm. Occasional Saturday work.

30 hours a week

Possible start date

Monday 21 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Front Desk Management:

Greet visitors and clients in a friendly and professional manner
Answer phone calls, respond to enquiries, and direct calls to
appropriate staff members
Manage incoming and outgoing mail and postal packages
Maintain a clean and organised reception area & hub

Client Support:

Provide information about our services, and resources to clients
and visitors
Assist clients with scheduling appointments and completing necessary forms
Offer a supportive help to individuals and families affected by
cancer
Making health smoothies and hot drinks when requested

Administrative Assistance:

Assist with general administration
Booking of therapies and services
Take payments and assist clients with their subscriptions
Sale of merchandise and assisting with stock inventory

Resource Management:

Monitor and maintain office supplies inventory
Coordinate with vendors and service providers as necessary
Assist with the organisation and setup of events, workshops, and
support groups

Team Collaboration:

Collaborate and support staff members across different
departments to ensure seamless communication and
professionalism
Contribute to team meetings and discussions with ideas for
improving processes and enhancing the client experience

Where you’ll work

16 Dudley Road

New Brighton

Wirral

Ch45 9JP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WIRRAL METROPOLITAN COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner Apprenticeship Standard, including:

Knowledge, Skills & Behaviours
Level 1/2 Functional Skills maths (if required)
Level 1/2 Functional Skills English (if required)
End-Point Assessment

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4)

Desirable qualifications

GCSE or equivalent in:

Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Initiative
Positive attitude
Strong work ethic
Passionate
Empathy
Compassion

Other requirements

There are opportunities for professional development and growth within the organisation and the chance to make a meaningful difference in the lives of individuals and families impacted by cancer. Also there will be a short work trial if successful at interview stage.

About this company

Ahead Of The Game Foundation is a registered cancer charity that provides fully funded physical, mental and emotional support to those with a confirmed diagnosis of cancer. The Foundation also extends crucial support not only to those battling the lifealtering impact of cancer but also to their families and loved ones, empowering them through the challenging and often overwhelming journey of life-threatening, life-changing, and life-debilitating effects caused by this cruel disease. Ahead Of The Game Foundation aims to bridge the gap by offering a comprehensive, fully funded rehabilitation program for individuals diagnosed with cancer worldwide. Our Health & Wellbeing Cancer Rehabilitation Programme not only enhances physical recovery, but also promotes mental wellbeing in the aftermath of a cancer diagnosis. We are a friendly team who are more like family. We come together each day to offer as much support as possible to those with cancer, medical conditions and provide therapies for general wellbeing too. Our ethos is work hard, help each other and have fun!

https://www.aheadofthegamefoundation.com (opens in new tab)

After this apprenticeship

Possibility of a full-time position upon successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is: