Administration Assistant Apprentice

Summary

We are seeking a motivated and organised junior admin assistant to join our growing team. This is an excellent opportunity for someone looking to start their career in office administration and gain hands-on experience in a dynamic work environment. As an apprentice you will receive on the job training, mentorship and potential a permanent role.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 8.30am - 5.00pm
37 hours a week
Possible start date: Sunday 10 November
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Answering phone calls
Working with our service team on the service inbox
Taking calls/booking service visits
Ordering and distributing spare parts
Generate comissioning/service plan certificates and issue to customers
Tracing engineer working hours and updating customer records
Replenishment of spares to our stores/engineers
Carry out repair quotations
Send out marketing offers
Execute searches to find new customers
Assist with invoices
Chase up outstanding parts
Add spares to internet selling sites and post when sold
Carry out monthly machine stock takes
Assist with our harvesting parts scheme

Where you’ll work

6 MILESTONE COURT

STANNINGLEY

LEEDS

LS28 6HE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BRADFORD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard:

Apprentices will spend 5 days per week in the office
There will be a workshop in college once every month
Assessor will visit the workplace every 4-6 weeks
All assignments will be uploaded to our CRM system
Apprentice will be entitled to 6 hours every week 'off the job hours' for study etc

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Positive attitude
Punctual and Reliable

Other requirements

Please ensure you are able to commute to the office easily, consistently and reliably.

About this company

Welcome To JTM Service At JTM Service we have 40 years’ experience and we are the go-to company for the supply, installation, service and maintenance of commercial laundry equipment and dishwashers. Whether you need a full maintenance package or a fast repair service, or require a single appliance or a complete, fully maintained, multi-appliance package, JTM Service will be with you from start to finish. We work with customers of all sizes and we pride ourselves in offering the same high quality service each and every time to provide the right solution to meet your needs.

https://jtmservice.co.uk/ (opens in new tab)

After this apprenticeship

The company are very keen to nurture talent so upon successful completion of the apprenticeship, there is potentional for a permenent position and progression in the company

Ask a question

The contact for this apprenticeship is:

BRADFORD COLLEGE

Philippa Yates

p.yates@bradfordcollege.ac.uk

01274 728316

The reference code for this apprenticeship is VAC1000277722.

Apply now

Closes in 15 days (Wednesday 9 October at 11:59pm)

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