Business Development Executive ( Apprentice )

Summary

Working under the supervision of the Business Development Manager but also closely with the Operations Team, you will be involved in all aspects of the sales and operations functions, with a particular focus on preparing, sending and following up quotations for a variety of maintenance, repair, and installation works for new and existing customers.

Annual wage: £13,312 to £23,795.20 a year
Minimum wage rates (opens in new tab)
Training course: Sales executive (level 4)
Hours: Hours to be worked between 8.00am - 5.00pm Monday - Thursday and 8.00am - 4.30pm Friday. Place of work will be our office in Bishop Thornton, HG3 3BF however home working for part of the week is generally permitted.
40 hours a week
Possible start date: Monday 21 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Preparing quotations for a variety of maintenance, repair and installation works in co-operation with engineers, suppliers, subcontractors, and other members of the team
Updating records on our job management software (simPRO), on Microsoft Excel, our CRM (Pipedrive) and other customer enquiry logs, KPI and performance records, and elsewhere as required
Following up on incoming enquiries and quotations regularly by phone and email, using negotiation, objection handing and closing skills to ensure we win as much work as possible
Assisting the Business Development Manager with sales administration and other tasks
Calling and emailing customers, engineers, suppliers, and other stakeholders to co-ordinate quotations
Coordinating with the operations, accounts and administration functions and other internal team members as required
Scanning, filing, and archiving documents, opening post and general housekeeping as required
Completing other tasks as required to support the broader business

Where you’ll work

THE COURTYARD

OAKWOOD PARK B

FOUNTAINS ROAD

BISHOP THORNTON

HG3 3BF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CITY OF SUNDERLAND COLLEGE

Your training course

Sales executive (level 4)

Equal to higher national certificate (HNC)

Course contents

Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.

Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.

Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.

Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.

Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.

Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.

Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.

Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.

Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.

Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.

Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Your training plan

Sales Executive Level 4 Standard.

All training to be delivered at the employer's presence.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 9-4 or A*-C)
Maths (grade 9-4 or A*-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Patience
Confident Telephone Manner
Interested in sales career

Other requirements

Salary of up to £20,000 p.a. (depending on experience and qualifications) Full funded sales executive (level 4) apprenticeshipfor 18 months including dedicated off the job training time to support successful completion of the apprenticeship • Up to 35 days holiday (including bank holidays) • Company pension • Further training and upskilling opportunities. • A wide range, and ever-growing set of discretionary benefits available, including (but not limited to): ▪ Quarterly performance bonus ▪ Long term service bonuses at 5, 10 and 25-year intervals ▪ Birthdays off each year ▪ Customer feedback bonus ▪ Health cover including mental and physical health treatments ▪ Life Assurance ▪ Referral bonuses

About this company

We are a well-established and growing maintenance and repair service provider of heating, ventilation, air conditioning (HVAC), water/plumbing, electrical and other plants, and equipment in commercial properties in and around Yorkshire. The company can trace its roots back to 1932 but has been under its current management for around 10 years and has continued to grow year after year by focusing on delivering the best service to our customers. We have a small, friendly office team who work between our office in Bishop Thornton, Harrogate and home as well as great bunch of field-based engineers who work on our customers sites throughout Yorkshire. Employing the right people is extremely important to us, and we would encourage applicants to thoroughly read our job specification(s) and visit our website https://www.robinsonsfs.com/ to find out more about our business, before deciding whether to apply for this role.

https://www.robinsonsfs.com/ (opens in new tab)

After this apprenticeship

Possibility of full time employment upon successful completion of the apprenticeship.

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