Primary Care Business & Admin Apprentice

Summary

Entry point path into GP practice and NHS - This superb opportunity offers the first steps into working in primary care at a very busy GP practice that offers enormous opportunities in business and finance administration. Potentially the first step in a career leading to Practice / Business Manager level. Its all about attitude and dedication.

Annual wage

£11,250 a year

Minimum wage rates (opens in new tab)

Some overtime possible after probation period Annual Salary review based on affordability (not guaranteed)

Training course

Business administrator (level 3)

Hours

Mon - Fri agreed 4 days out of 5, shifts to be confirmed.

30 hours a week

Possible start date

Thursday 2 January

Duration

2 Years

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Admin
reception
Care Navigation Triage
Coding
Clinical records
IT & Finance
Sectratarial
HR & Personnel

Where you’ll work

THE SURGERY

EARBY

COLNE

LANCASHIRE

BB18 6QT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Roles are typicall 30 hours over 4 day

We wil provde 6-8 hours per week study andprotected learning time

An 18 month structered on the job trainig across key Primary care function followed by a 6 month speciatlism agreed with candidates based on suitable identified key strengths.

More training information

Support with ongoing NVQ

People handling and confidence /resiliance training

custoemr servicce & Complaint handling

Requirements

Desirable qualifications

GCSE in:

English (grade C)
maths (grade C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Administrative skills
Number skills
Team working
Initiative
Non judgemental
Patience
Resilient
Reliable

Other requirements

Post may require some occasional Sat AM or late shift work at some point Postholder may work at either site in COLNE or in EARBY Postholder MUST be punctual

About this company

The Pendle Medical Partnership works hard to provide a friendly, efficient and caring service where the needs of our patients come first and foremost. Each and every one of us will work to ensure that each patient is treated courteously and with respect, and receives the highest standard of care we can provide within the resources available to us. We work from two sites – The Surgery at Earby, and Colne Corner Surgery within Colne Health Centre; patients are welcome to register with us from a wide area across Pendle and the surrounding towns and villages. As one of the largest practices in East Lancashire, we are able to offer an extensive range of services, enabling our patients to be cared for in the community, often avoiding the need for long waits for hospital services. With 12 GPs, 7 experienced practice nurses, an advanced nurse practitioner, our own pharmacist, health care assistants and receptionists with excellent knowledge of services in this area, we believe that we are well equipped to support you with your health and care needs. Working across two sites and with a significant number of staff, we strive to ensure that a local, family feel to our Partnership is achieved whilst maintaining a professional service at all times. We have grouped our staff into 2 teams. The aim of the teams is to try and help with continuity of care which we know is important for our patients and our staff. This enables our staff to be part of a small team whilst having the benefits of a larger organisation and ensures that they are supported and are continuously learning and developing together. Whilst doctors and nurses work across both sites you may see any care professional you choose on either site, however, you may wish to consult with doctors or nurses in a particular team to help with continuity of your care. You can find out more about each of the team members if you go to the section of our website ‘Members of our Team‘.

https://www.thependlemedicalpartnership.nhs.uk (opens in new tab)

Company benefits

Gym Membership contribution Birthday Gift Card Xmas rewards (Discretionary) Some uniform provided as necessary Sick pay after qualifying period

After this apprenticeship

After 2 years satisfactory progression you will have a proiorty contract offer - subject to orgnaisational need.

After 4 years progression to senior level 3 care navigator

After 6 year - Senior level Administrator.Coder/Secretrail

8-10 years supervisory/Assistant manager role Band 5/6

10+ Practice manager - Band 7

15+ Business Manager - Band 8

Ask a question

The contact for this apprenticeship is:

The Pendle Medical Partnership

Mark Lunney

mark.lunney@nhs.net

07737745898

The reference code for this apprenticeship is VAC1000277660.

Apply now

Closes on Thursday 12 December

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