Health Care Business Administration Apprentice

Summary

You will undertake a level 3 Business Administration apprenticeship to include on the job training under supervision. You will be supported to understand the role of the Administration Assistant who is the first point of contact for patients when they contact the service therefore promoting a positive image of where you work is paramount.

Annual wage

£9,984 a year

Minimum wage rates (opens in new tab)

pay reviewed regularly

Training course

Business administrator (level 3)

Hours

negotiable: option 1 - Monday to Friday 6 hrs per day, rota week one 8.30am – 14.30pm week two 11am– 17.00pm. or Option 2 - Monday to Thursday 7.5 hrs per day - week one 8.30am – 4.30pm, week two 9.00am – 17.00pm

30 hours a week

Possible start date

Friday 4 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To provide and receive routine information verbally, in writing or electronically to inform work colleagues, patients, clients, carers and the public/external contacts
To accurately record information
Be the first point of contact for patients and visitors
Signposting patients to other services in a timely manner
To deal with enquiries effectively and responsively, deciding upon appropriate action
To make judgements in resolving problems of a customer service or administrative nature within pre-defined limits, referring anything of a more complex nature to a supervisor / senior member of staff
Maintain up to date training and knowledge to effectively move and handle equipment in a safe and effective manner
May provide information of a non-clinical nature to clients and carers in relation to appointments, transport
To assist with the monitoring of stock levels of stationery
To assist with maintaining resources i.e. training packs, publicity materials etc.

Where you’ll work

6-10 Story Street

Hull

HU1 3SA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HULL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Hull College will deliver the Business Administrator Level 3 Apprenticeship Standard

More training information

There will be a blended learning approach with onsite training being delievered plus a one day a month in college

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Team working
Non judgemental

About this company

We provide a wide range of high quality, safe health and care services in Hull, the East Riding of Yorkshire, Knowsley and St Helens. We are a co-owned 'for better profit' organisation, investing profits into our services, colleagues and the communities we work in. We provide over 50 diverse services in community settings, from palliative care to psychological wellbeing, urgent care to dental services and many more. We employ over 2000 people.

https://www.chcpcic.org.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

On completition of the apprentcieshi there is a full time position for the right candidate

Ask a question

The contact for this apprenticeship is: