Home Care Administrator Apprentice

Summary

Join our client in delivering exceptional home care services. You'll provide high-quality care, ensuring well-being, comfort, and regulatory compliance. Foster positive relationships with Service Users and their families, enhancing their quality of life and promoting independence and dignity. Be part of a compassionate and dedicated team.

Annual wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 9.00am to 5.00pm.
37 hours a week
Possible start date: Thursday 10 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Answer the telephone promptly and handle inquiries courteously and confidentially
Understand and support Service Users, particularly those with mental health issues
Liaise with relatives, residents, and service providers.
Perform secretarial/clerical duties as required
Ensure all correspondence is promptly addressed and filed correctly
Keep key individuals informed about the location of important files and contacts.
Coordinate meetings and take notes
Support with taking on call when needed
Reading daily notes/ Checking Emar’s everyday
Ensure the office is clean and tidy
Scheduling meetings with other professionals

Where you’ll work

Suite 4,

Stirling House Sunderland Quay,

Culpeper Cl,

Rochester

ME2 4HN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

EAST ESSEX VOCATIONAL TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will work towards completing a Business administrator
Level 3 (A level)
Training will delivered mostly remotely with some face-to-face teaching by EEVT
The employer will give you time out of your working week to focus on your qualification

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4 or above)
Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Administrative skills
Analytical skills
Team working
Patience

About this company

Our client is dedicated to providing exceptional home care services, prioritizing the well-being and comfort of their Service Users. They offer personalised care tailored to each individual needs, maintaining high standards and ensuring regulatory compliance. By fostering positive relationships with Service Users and their families, they enhance the quality of life for those they serve, promoting independence and dignity in a supportive environment.

After this apprenticeship

Potential of a full-time position upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

EAST ESSEX VOCATIONAL TRAINING LIMITED

Aminur

aminur@eevtraining.com

The reference code for this apprenticeship is VAC1000277614.

Apply now

Closes in 13 days (Saturday 5 October at 11:59pm)

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