Administration Assistant Apprentice

Summary

Dawsongroup Vans Limited are offering the chance for a candidate to take part in a Business Administrator Apprenticeship. The Business Administration Apprentice will be responsible for providing effective administrative assistance to the branch, supporting the team with the day-to-day requirements of the business.

Annual wage

£13,312 a year

Minimum wage rates (opens in new tab)

The salary will be between £13,312.00 - £22,672.00 - Under 18's will be paid £6.40 per hour and over 18's will be paid £10.90 per hour

Training course

Business administrator (level 3)

Hours

Monday - Friday: 8.30am - 5.30pm with 1 hour for lunch.

40 hours a week

Possible start date

Monday 21 October

Duration

1 Year 9 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Ensuring a high level of customer service is achieved
Ensuring compliance across the rental desk to all operating procedures and policies as documented within the division’s operating manual
Acting as a receptionist for visiting Company personnel, drivers
Opening, sorting and distributing all post/emails received by the branch and prepare and send outgoing post
Drafting reports, letters and emails and compiling other information (credit check information or driver documentation queries) for the Branch Manager
Completing booking forms, rental agreements, breakdown reports and raise invoices to customers, making sure order
Compiling information from customers to update the system
Creating and maintaining appropriate filing systems in line with the requirements of the branch procedures manual and ensuring that the branch is adequately stocked with stationery

Where you’ll work

Dawson Road

Bletchley

Milton Keynes

MK1 1JN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
End Point Assessment

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade A* - C / 9 - 4)
Maths (grade A* - C / 9 - 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Good Microsoft Office skills
Good Microsoft Excel skills
Good Microsoft Word skills
Good Microsoft Outlook skills
Good written communication
Good verbal communication
Excellent attention to detail
Strong organisational skills
Display a willingness to learn

About this company

By working with Dawsongroup vans, you will be getting so much more than just a quality vehicle on your fleet. We have developed a reputation within the industry of providing superior customer service and support for our 13 strategically located branches. This gives all our customers the peace of mind of knowing that no matter where they are or what they need, we will be on hand to support them swiftly and effectively.

https://dawsongroup.co.uk (opens in new tab)

After this apprenticeship

There is opportunity to move to a full time permanent role after completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

Tracey North

tracey.north@intecbusinesscolleges.co.uk

+447580997408

The reference code for this apprenticeship is VAC1000277606.

Apply now

Closes in 17 days (Tuesday 15 October at 11:59pm)

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