Apprentice Customer Service Operative

OMEGA THERAPIES HOLISTIC CENTRE & TRAINING SCHOOL LTD

REDDITCH, B97 6AY

Closes in 14 days (Friday 4 October at 11:59pm)

Posted on 18 September 2024

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Summary

A placement to help you develop your customer skills and working part of a friendly team. We are committed to training and investing in our staff, with the possibility of a full-time position and progression. You will be answering phones, booking appointments, and providing customer service.

• Annual wage: £11,648 a year

  Minimum wage rates (opens in new tab)

• Training course: Customer service practitioner (level 2)
• Hours: 35 hours per week. Monday to Friday - 9am to 5pm Lunch break 12pm to 1pm.

  35 hours a week

• Possible start date:

  Monday 14 October

• Duration:

  1 Year

• Positions available:

  1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

• Answer phones
• Book appointments
• Serve in the centre shop
• Help maintain the steady flow of customers

Where you’ll work

NEWTON HOUSE

HEWELL ROAD

REDDITCH

B97 6AY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HEART OF WORCESTERSHIRE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner Apprenticeship programme. 
The apprentice may be required to attend off-the-job training with the college. Functional Skills provided if required. 

Requirements

Desirable qualifications

GCSE or equivalent in:

• English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative
• Non judgemental

Other requirements

Good communication. Time keeping. Polite. Working part of a team competently.

About this company

Holistic health care training school.

http://www.omegatherapies.co.uk (opens in new tab)

After this apprenticeship

Would go on to work towards a level 3.

Ask a question

The contact for this apprenticeship is:

HEART OF WORCESTERSHIRE COLLEGE

The reference code for this apprenticeship is VAC1000277574.

Apply now

Closes in 14 days (Friday 4 October at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.