APPRENTICE CUSTOMER SERVICE ASSISTANT

THE RAINBOW CENTRE

MORECAMBE LANCS, LA4 5EX

Closes in 28 days (Thursday 17 October)

Posted on 17 September 2024

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Summary

Based in a refurbished Methodist Chapel in the Poulton district of Morecambe we run a range of activities for the over 50’s with an aim to reduce social isolation and provide activities which improve physical and mental wellbeing. We are a small, caring charity with a very social vibe and it is a pleasure to work with such a fantastic membership.

Annual wage
£7,321.60 a year

Minimum wage rates (opens in new tab)

Pay Review at 6 months in post.

Training course
Customer service practitioner (level 2)
Hours
Monday 9.00am to 2.30pm Tuesday 9.00am to 2.30pm Wednesday 9.00am to 2.30pm Thursday 9.00am to 2.30pm

22 hours a week

Possible start date

Friday 18 October

Duration

1 Year 5 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will need a happy disposition as you provide support in a customer service role in the office and cafe to our members. These services will include:

·         Providing a reception service to members and assisting with their enquiries.

·         Answering the office phone and dealing with enquiries.

·         General office duties including filing, photocopying and document design and print.

·         Monitoring website and social media feeds.

·         Service groups and meetings, setting up rooms.

·         Serving teas and coffees in the café.

·         Washing up and wiping tables down.

.          Assisting with the weekly food order.

Where you’ll work

RAINBOW CENTRE CLUB

CLARENCE ST

MORECAMBE LANCS

LA4 5EX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LANCASTER AND MORECAMBE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    More training information

    Level 2 Customer Service Apprenticeship Standard, which includes:

    • End-Point Assessment (EPA)
    • Functional Skills maths and English (if required)
    • Relevant training will be provided through Lancaster and Morecambe College
    • Training schedule has yet to be agreed upon, further details will be made available at a later date

    Requirements

    Desirable qualifications

    GCSE in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Organisation skills
    • Customer care skills
    • Administrative skills

    About this company

    The Rainbow Centre is a charity community centre for the over 50’s which has been in Morecambe for nearly 60 years.

    After this apprenticeship

    • Potential employment.

    Ask a question

    The contact for this apprenticeship is:

    LANCASTER AND MORECAMBE COLLEGE

    Charlie Helme

    c.helme@lmc.ac.uk

    01524 521483

    The reference code for this apprenticeship is VAC1000277559.

    Apply now

    Closes in 28 days (Thursday 17 October)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.