Receptionist/Legal Assistant Apprentice

Summary

Serjeant & Son is one of the oldest firm of solicitors in the country yet is modern in approach, with a supportive collegiate environment, offering a structured career path. We use cloud-based technologies which allow flexibility of working. There is a business support vacancy in our Ramsey office for an Apprentice Receptionist / Legal Assistant.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, between 9am and 5pm
35 hours a week
Possible start date: Monday 21 October
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Day to day duties to include:

Ability to deal with clients face-to-face in a polite and efficient manner, as first point of contact within the firm.
Quoting costs for our services, making appointments and booking meeting rooms.
Certifying clients' ID when attending office.
Providing teas and coffees for clients when required.
Taking payments either by card/cash or cheque and identifying correct client.
Taking telephone calls, transferring to relevant person and taking detailed messages where required.
Opening new matters on LEAP Practice Management database and producing standard letters in line with company policy.
Distribution of post on daily basis once checked by Partner and scanned to relevant matters.
Keeping files up-to-date in line with company policy.
Following company procedure regarding filing of Wills, LPAs, and Deeds, and their collection by clients in line with GDPR Policy.
Ensuring client confidentiality is observed at all times. Following procedure for closure of files.
General office duties, including photocopying and scanning, when required.
Taking ownership of the companys’ online presence, including monitoring Google Reviews. Looking at ways to increase online presence.
Projects to improve the efficiency of the office, taking responsibility for all company precedents.
Mentoring new staff members, showing them the processes and procedures.
Providing updates to all staff at staff meetings regarding website blogs, online campaigns and increasing good reviews.
Purchasing all stationery for office to a monthly budget
Assisting with ascertaining assets/liabilities for probate matters.

Where you’ll work

Serjeant & Son, 3-5 Great Whyte, Ramsey

Huntingdon

PE26 1HE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WEST SUFFOLK COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The learner will be studying the Business Administrator Level 3 Apprenticeship standard qualification.
Functional skills will be studied if equivalent qualifications are not held.

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Team working
Initiative

Other requirements

The job will involve detailed computer work.

About this company

Serjeant & Son is one of the oldest firm of solicitors in the country yet is modern in its approach. We foster a supportive collegiate environment and offer a structured career path. We use cloud-based technologies which allow flexibility of working.

After this apprenticeship

This Apprenticeship can lead on to a Paralegal Apprenticeship for the right candidate.

Ask a question

The contact for this apprenticeship is: