Customer Support Apprentice
Southend-on-Sea City Council
Southend-On-Sea, SS2 6ER
Closes in 12 days (Friday 4 October at 11:59pm)
Posted on 17 September 2024
Contents
Summary
We are seeking a self-motivated person who has good IT skills with great attention to detail, who is keen to gain knowledge & expertise within the administrative field, who is a good team player, but can also work independently.
- Annual wage
- £12,347.44 a year
- Training course
- Business administrator (level 3)
- Hours
-
8:30 – 17:00 Monday to Friday although there is some flexibility
37 hours a week
- Possible start date
-
Thursday 7 November
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
There are never two days the same within the administrative role as job tasks can vary within specific service areas, however you will be expected to do: -
· Data Entry
· Forwarding emails from specific email folders to correct areas within the Authority
· Working requests from SCC’s customers portal MYSouthend.
· Liaising with peers & colleagues through email/Teams & face to face
Full training is provided on all different aspects of the role.
Where you’ll work
Civic Centre
Victoria Avenue
Southend-On-Sea
SS2 6ER
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
Full Business Administration Level 3
You will not be required to attend college as your training and assessments will be at the work place.
Requirements
Essential qualifications
GCSE in:
- maths and English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Other requirements
There are bus stops and train stations in easy reach.
About this company
Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend. Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference. We are a Disability Confident employer and offer all applicants who disclose they have a disability when applying a guaranteed interview if they meet the minimum criteria for the job. Our policy is to also offer all Care Leavers within the City who apply for an apprenticeship an interview if they meet the entry requirements. If you are a Care Leaver within the City, please email resourcing@southend.gov.uk so we can track your application.
https://southend-borough-council.job-essentials.com/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Possible full time permanent position on successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION
Diane Ridgley
diane.ridgley@southessex.ac.uk
07855701273
The reference code for this apprenticeship is VAC1000277526.
Apply now
Closes in 12 days (Friday 4 October at 11:59pm)
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