Customer Service Advisor Apprenticeship ( Brindley Honda Cannock)

W.BRINDLEY(GARAGES)LIMITED

Cannock, WS11 0JP

Closes in 21 days (Tuesday 15 October at 11:59pm)

Posted on 17 September 2024

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Contents

Summary

A brilliant opportunity has become available to join the team at Brindley Honda in Cannock. If you have good IT skills, communication and keen eye for detail this apprenticeship could be for you. While working in the service department you will be completing a Customer Service Level 2 qualification

Annual wage
£14,976 a year

Minimum wage rates (opens in new tab)

Performance bonus after 2 months based on upselling

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 8.30am to 5.30pm 1/2 hour paid lunch & screen breaks if required

42 hours a week

Possible start date

Tuesday 22 October

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Meet and greet customers
  • Handle telephone calls and email bookings
  • General customer enquiries
  • Selling required work on vehicles including warranties and service plans
  • Communicating with the workshop
  • Generating invoices and taking payments
  • Finalising customer requirements and improving CSI scoring

Where you’ll work

Walsall Road

Cannock

WS11 0JP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STAFF SELECT LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

     

    More training information

    • Customer Service Practioner Level 2 Apprenticeship
    • Functional Skills maths/ English if required
    • No day release, work based learning

    Requirements

    Desirable qualifications

    GCSE in:

    • English (grade 3 or above)
    • Maths (grade 3 or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Presentation skills
    • Number skills
    • Team working
    • Initiative
    • Non judgemental
    • Patience

    Other requirements

    Knowledge of motor trade or driving licence not essential

    About this company

    Brindley Garages now consists of 13 dealerships spread across Cannock, West Bromwich, Wolverhampton and Tipton, representing major brands Honda, Hyundai, Kia, Mazda, Mitsubishi, Nissan, Vauxhall and Volvo. With an ethos tailored to please customers, not just to sell cars

    After this apprenticeship

    Potential to be offered a fulltime role

    Ask a question

    The contact for this apprenticeship is:

    STAFF SELECT LTD

    Natalie Marchewka

    natalie.marchewka@novatraining.co.uk

    The reference code for this apprenticeship is VAC1000277500.

    Apply now

    Closes in 21 days (Tuesday 15 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.