Service reception/Business Administrator Apprenticeship

Summary

This opportunity is in our busy service reception, the job involves speaking to customers in person and on the phone, taking bookings preparing jobs for technicians and most importantly being part of a team. We have a very successful track record of nurturing apprentices to get great results in all our departments.

Annual wage

£13,312 a year

Minimum wage rates (opens in new tab)

As with all our apprentices, we do reward great work and teamwork so we will review pay as the apprentice progresses within the roll.

Training course

Business administrator (level 3)

Hours

The service department at Buckingham Ford is open Monday - Friday, 8.30am - 5.30pm and Saturday mornings, 8.30am - 12.30pm

40 hours a week

Possible start date

Monday 21 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Job card preparation
Invoicing
Liaising with customers
Diary preparation
Accounts reconcilliation

Where you’ll work

FORD STREET

BUCKINGHAM

MK18 1AQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE UNIVERSITY OF BUCKINGHAM

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard:

This has not been fully agreed upon yet but the apprentice will be based at our Buckingham Ford branch and will be attending tutorials at Buckingham University at least once a month where the tutor will have a relatively small class you will be part of, the University campus is a short walk from our garage

More training information

Buckingham University have run the business administration apprenticeship for many years for their new employees at the apprenticeship level, they have reached out to us as they can offer this opportunity for the first time to other local employers

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Number skills
Team working
Initiative
Non judgemental

About this company

We are a family-owned and run company and have a diverse amount of positions within the company. We have been in Buckingham since 1996 and a lot of our employees have been with us a long time, we like to believe that this is only possible by being flexible and all our employees being part of the family.

http://www.buckinghamford.co.uk (opens in new tab)

Company benefits

Family discounts both in service and sales, Flexibility for outside appointments, Doctors dentist etc

After this apprenticeship

Following completion of the apprenticeship there can be further educational training if desired, we have 2 garages where there may be an opportunity for promotion or to work within other departments

Ask a question

The contact for this apprenticeship is:

BUCKINGHAM FORD

Ian Redding

ian@buckinghamford.co.uk

01280812121

The reference code for this apprenticeship is VAC1000277498.

Apply now

Closes in 23 days (Saturday 12 October at 11:59pm)

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