Customer Service Apprenticeship

Summary

We are looking for an enthusiastic, confident people person who loves dealing with members of the public of all . You will assist in the running of our busy pottery painting studio and will be assisting with making stock out of clay.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Customer service specialist (level 3)
Hours: Monday - Friday, 10.00am - 4.00pm (Flexible shifts).
30 hours a week
Possible start date: Saturday 2 November
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Inspiring customers about upcoming workshops and what we do in the studio
Using the till system and handling cash and card payments.
Stock replenishment
General housekeeping and lots of washing up
Helping with birthday parties

Where you’ll work

DOODLES

BAY-TREE HOUSE

HIGH ROAD

WESTON

PE12 6JU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RIVERSIDE TRAINING (SPALDING) LTD

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice

Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches

Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements

Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes

Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy

Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps

Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction

Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs

Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer

Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format

Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it

Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service

Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome

Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps

Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions

Service Improvement: Make recommendations based on your findings to enable improvement

Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Customer Service Specialist Level 3 Apprenticeship Standard:

Training will be provided by Riverside Training
Training is work based meaning you spend the majority of time within the workplace but will be released into the training centre periodically if needed

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Problem solving skills
Presentation skills
Team working
Creative

About this company

Doodles is run by us, Anna & Lucy, childhood friends who grew up cutting, sticking and making dens together. In May 2013, armed with a kiln, some bisque, a splash of paint and a lot of enthusiasm, we started Doodles as a mobile pottery painting business and by the end of that year we opened our first studio. In June 2018, we moved into our beautiful studio based at Baytree garden Centre, just outside Spalding and our love for all things crafty just continues to grow. We are lucky to be surrounded by wonderfully supportive husbands and families, and to have our very special Doodles family of customers and friends we have met over the years.

https://www.doodlecrafts.co.uk/ (opens in new tab)

After this apprenticeship

To become qualified at Level 3 and have the opportunity to become a permanent member of the team subject to criteria

Ask a question

The contact for this apprenticeship is:

RIVERSIDE TRAINING (SPALDING) LTD

Susan Bulbeck

Suzie@rts.training

01775 710945

The reference code for this apprenticeship is VAC1000277488.

Apply now

Closes on Wednesday 30 October

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