School Office Apprentice - Customer Service – Find an apprenticeship

Summary

We are looking for an apprentice admin assistant to work within our admin team. The objective of the team is to ensure the highest possible standards of admin support and front of house reception at school. The successful candidate will need to have excellent verbal and written communication skills and be able to work in a busy office environment.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Thursday 8am - 4pm Friday - 8am - 3.30pm
37 hours a week
Possible start date: Monday 7 October
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This is an excellent opportunity to join Shotton Hall Primary School, we will offer you a supportive network of colleagues and access to training and CPD as required.

Job Purpose

As a Business Administration Apprentice you will work as part of the school office team to support the admin function within the school and be a first point of contact for students, parents and visitors at the school. The successful candidate will be expected to work in the school office reception.

Main Duties and Responsibilities:

· To assist with office duties such as greeting and assisting customers (including pupils, parents and visitors) ensuring that they ‘sign in’ and are given a visitors’ badge.

· To answer the telephone and pass on messages as appropriate.

· Inputting attendance data onto schools SIMS system and contacting parent/carers for reasons for child absences

· To undertake all photocopying requests in a timely manner

· To take visitors to the appropriate member of staff/meeting room as appropriate.

· To undertake typing of letters/documents as required.

· To use basic computer programmes to carry out tasks such as data input, communication platforms, weekly newsletters and social media platforms.

· Archiving documents in line with Durham County Council and legislative requirements

· Willingness to undertake additional appropriate training

· Taking deliveries of orders and receipting goods appropriately

· Maintenance of the school’s MIS.

· Inputting of Purchase Orders onto the School Iproc System

· Maintaining accurate school meal, and wraparound care data in Parentpay

· Maintain an accurate equipment stock in school.

The list of duties is illustrative of the general nature and level of responsibilities of the role. The post holder may be required to do other duties appropriate to the level of the role, as directed by the Head Teacher.

Where you’ll work

Shotton Hall Primary School

Waveney Road

Peterlee

SR8 1NX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

EAST DURHAM COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

The successful candidate will work towards a level 2 Customer Service Practitioner apprenticeship. This will be delivered in the workplace with monthly visits from the trainer coach.

Requirements

Essential qualifications

GCSE in:

English (grade 4 / C and above)
Maths (grade 4 / C and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Team working
Patience

About this company

We will support your child to be a confident and successful learner who achieves their very best in all they do. We will enable them to develop their skills and talents and reach for the highest goals. We will respect your child as an individual, support them to explore and justify their viewpoints and carefully monitor their progress in learning across all aspects of the curriculum. We will work as a team to plan exciting and innovative learning for them which will interest them, be meaningful and inspire them to learn.

https://shottonhallprimary.durham.sch.uk/ (opens in new tab)

After this apprenticeship

On completion of the level 2 apprenticeship, there may be the opportunity to join the admin team as an Admin Assistant subject to individual performance and school budget restrictions and complete level 3.

Ask a question

The contact for this apprenticeship is:

EAST DURHAM COLLEGE

Emma Norbury

emma.norbury@eastdurham.ac.uk

01915185587

The reference code for this apprenticeship is VAC1000277460.

Apply now

Closes in 12 days (Tuesday 1 October at 11:59pm)

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School Office Apprentice - Customer Service

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