Business Office Administrator Apprentice

Summary

This is a great opportunity for someone who is keen and motivated and wanting a career and to grow in an expanding company in a sector that is growing. A key skill for the role is someone who is willing to learn and in return will become a valuable member of our team. You will achieve great personal growth and satisfaction in this role.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Mon to Thursday 8.00am to 3.00pm. Friday 8.00am to 12.00pm
30 hours a week
Possible start date: Friday 4 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Main Duties will include:

1) Handling telephone enquiries, taking accurate detailed information and notifying the correct team/person.

2) Dealing with on site callers, Deliveries of parts and stock and associated administration.

3) Utilising CRM, updating stock data, customer records and asset lists. Scanning and saving documents including service/job sheets and photos.

4) Assisting the finance manager as required with :- invoicing, credit control and preparation of any associated financial reports and information.

5) Liaising with engineers for worksheets, stock and van reports, mileage and tracking.

6) Scanning, photocopying and filing as required.

7) Support the Office manager and Administrator as required with all weekly and monthly tasks including advertising (social media, subscribed platforms, mail chimp and flyers)

Where you’ll work

Chamberlain Business Centre

Chamberlain Road

Hull

HU8 8HL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HULL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Hull College will deliver the Business Administrator Level 3 Apprenticeship Standard. Plus Functional Skills in Maths and English if required.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade A* - C or 4 - 9)
Maths (grade A* - C or 4 - 9 )

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Attention to detail
Communication skills
Customer care skills
IT skills
Organisational skills
Team working

About this company

Based in Hull, we are an independent company with over 20 years’ experience in providing quality entrance solutions for commercial, industrial and residential customers. Our products are tailored to meet your individual needs, and we work across the North and Midlands, including: Hull, York, Leeds, Sheffield, Scarborough, Lincoln and Nottingham. Whether you’re looking for Loading Bay Docks, Roller Shutters, Manual Pedestrian Doors, Automatic Doors, Security and Access Doors, Fire Doors, Steel Doors, Shop Fronts, or another type of Entrance Solution, we can assist you. We provide our customers with a wide range of products and accessories at cost effective prices, maintaining high standards of service, delivery and commitment, to ensure complete customer satisfaction.

After this apprenticeship

On successful completion of the apprenticeship we aim to offer a full-time position for the right candidate to grow within the organisation can also be turned into a 39hr contract if need. Pay is reviewed on a regular basis.

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