Customer Service Apprenticeship

Summary

To carry out all administration duties for Jancett Childcare, working in conjunction with the Customer Support Team, to ensure optimum levels of occupancy and highest levels of customer experience within Jancett Childcare

Annual wage: £15,600 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday 11am 4pm.
30 hours a week
Possible start date: Monday 2 December
Duration: 1 Year 2 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

• To complete all administration tasks required for Childcare occupancy and record
keeping, in line with GDPR, Client Contracts, H&S, accidents, incidents,
• Support Nursery Managers with childcare records and reports
• Management of appropriate software for Childcare, reporting to Customer
Engagement Manager (CEM) and Directors

• Liaise with Customer Support Team to ensure prompt and efficient ‘booking’ of
childcare places following booking of parent viewing and confirmation of nursery
start.
• Liaise with CEM in the administration and collection of data from customer surveys
of parents and staff
• Daily management of emails and telephone enquiries from childcare parents and
prospective parents
• Data entry for new children and updating/maintaining current files and ensuring
they are up to date.
• Supporting Customer Service team with all aspects of Childcare Administration.
• Attend various events to support the Childcare Administration Team and Nursery
Managers, including but not limited to Recruitment Events; Parent Engagement
Events; Parent open Days; Information webinars

Where you’ll work

Jancett House

16 Stanley Park Road

Wallington

Surrey

SM6 0EU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JANCETT CHILDCARE & JACE TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

The Training will be online schedul;e to be arranged.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working

Other requirements

An Enhanced DBS will be processed

About this company

We are a Family organisation that has just celebrated 55years anniversary. We run Nurseries , Afterschool care and we also have our own Training company that trains apprentices ,

Company benefits

Discount Childcare.

After this apprenticeship

A great starting Career in Customer Service.

Ask a question

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