Apprentice Administrator/telesales Advisor

Summary

Working alongside our Business Development Team to generate interest with construction companies in relation to training. The role will involve updating the CRM system and central records, as well as assisting with coordination of training. Provide advice and support to existing and new clients / learners in relation to commercial training.

Annual wage: £13,312 to £23,795.20 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Mon-Fri 8.00 - 16.30 with 30 mins lunch
40 hours a week
Possible start date: Monday 4 November
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

1. Supporting the Business Development Team generating interest with construction companies and other interested parties with an introduction to Workforce Skills Support through the means of cold calling, email marketing campaigns, promotion of our services through advertising and networking events.

2. Building and maintaining relationships with clients and providing an effective link between the client and their Business Development Manager, excellent verbal and written communication skills are essential.

3. Creating and maintaining effective relationships with external training providers and other external partners.

4. Liaising with 3rd party providers for suitable dates and locations and negotiating agreed discounts and maintaining our central tracker.

Where you’ll work

Mansfield Business Centre

Ashfield Avenue

NG18 2AE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WEST NOTTINGHAMSHIRE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business administrator Level 3.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

This is predominantly a work based programme which means that your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our Derby Road campus. Monthly tutorials are held via Microsoft Teams.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Logical
Team working
Initiative

About this company

Workforce Skills Support is a nationwide training provider specialising in the construction sector. We are recognised by the leading skills certiﬁcation schemes within the UK construction industry for providing excellent construction training, courses and construction qualifications.

https://workforceskillssupport.co.uk/ (opens in new tab)

After this apprenticeship

Upon successful completion of this apprenticeship, the employer is committed to further training which may include higher level apprenticeship programmes.

Ask a question

The contact for this apprenticeship is:

WEST NOTTINGHAMSHIRE COLLEGE

Ryan

apprenticeships@wnc.ac.uk

01623 900479

The reference code for this apprenticeship is VAC1000277418.

Apply now

Closes on Monday 28 October

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