Customer Service and Lettings Apprentice

CONNELLS RESIDENTIAL

Halifax, HX1 5AB

Closes in 14 days (Saturday 5 October at 11:59pm)

Posted on 17 September 2024

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Contents

Summary

If you have an interest in Property this is a great opportunity to work with a busy Estate Agents in Halifax. You will learn all about what is involved and will have the opportunity to develop your skills and knowledge.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm with Saturday shift on a rota basis.

37 hours a week

Possible start date

Tuesday 15 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The successful candiate will:

  • Assist with incoming calls and make outbound calls to our vendor and prospective tenants
  • Recommend new properties to prospective tenants
  • Book viewings 
  • Support the team by providing administrative support

Where you’ll work

6 Bull Green

Halifax

HX1 5AB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NATIONAL BUSINESS COLLEGE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • You will work towards a Level 2 Customer Service Practitioner Apprenticeship, including Functional Skills if required, which will be delivered via fortnightly day release at National Business College in Huddersfield

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Team working

    About this company

    William H Brown have been around since 1890 when William Henry Brown began trading, offering an auctions and valuation service. Over the years we have continued to grow - we now have 129 offices and we're one of the most established names in the industry.

    http://www.williamhbrown.co.uk (opens in new tab)

    After this apprenticeship

    • Opportunity to be come a negotiator or administrator

    Ask a question

    The contact for this apprenticeship is:

    NATIONAL BUSINESS COLLEGE LIMITED

    Keely Carleton

    keely@nationalbusinesscollege.co.uk

    +441484430433

    The reference code for this apprenticeship is VAC1000277400.

    Apply now

    Closes in 14 days (Saturday 5 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.