Hyundai Service & Parts Advisor Apprenticeship - Birmingham
Worcester Carsales
Smethwick, B67 5EZ
Closes in 10 days (Tuesday 1 October at 11:59pm)
Posted on 17 September 2024
Contents
Summary
At Hyundai, You’ll be working within a fast-paced, challenging, environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment, and grow with the company.
- Annual wage
- £13,312 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday – Friday
8am – 5pm with a 30 min lunch
40 hours a week
- Possible start date
-
Tuesday 15 October
- Duration
-
1 Year 3 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
- Ordering car parts using on-line systems
- Chasing up missing or incorrect parts with suppliers
- Packaging and returning any unused/unwanted parts
- Regular communication with mechanics
- Liaising with customers to let them know when parts have arrived
- Inbound and outbound telephone calls
- Advice and guidance of products
- Drive the department forward with external sales and to maximise sales at every opportunity
- Working to a high level of customer service at all times and remain courteous and police to customers
- Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
- Upselling and cross-selling additional products and services
- Booking in cars for MOT's and service
- Liaising with workshop vehicle technicians for updates with vehicle repair timescales
- Liaising with customers in a professional, polite and courteous manner both face to face and via the telephone
- Working to a high level of customer service at all times
General ad hoc duties as and when required
Where you’ll work
68 Hagley Road West
Smethwick
B67 5EZ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NOTTINGHAM COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard,
Standard Training will include:
- Nationally recognised qualifications
- IMI level 2 Certificate in Customer Service for the Automotive Industry
- ATA Accreditation Customer Service Advisor
- Bespoke Hyundai certified training
- Regular in dealer review and assessment visits
- Functional skills if needed
Requirements
Desirable qualifications
GCSE in:
- Maths And English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
The candidate must be available to start as soon as possible and be able to travel to the workplace according to the working hours. The candidate must be able to attend the block release training weeks in Nottingham. The current National Minimum Wage (NMW) rate for apprentices is £6.40 per hour. This applies to 16-18year old apprentices and those aged over 18 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. * Please note that anyone under the age of 18 will only work a maximum of 40 hours per week. Any role which exceeds these hours on advert will be amended accordingly to fall in line with the legislation * Please note that if the successful applicant is found prior to the closing date the vacancy maybe withdrawn early
About this company
Welcome to Hyundai Birmingham West. As your authorised Hyundai retailer, we're dedicated to providing exceptional service and driving progress for humanity with electrified vehicles tailored to your needs. Explore our diverse range of Hyundai models, from stylish saloons like the IONIQ 6 to versatile SUVs like the TUCSON. Our team is here to ensure a seamless buying experience with our state-of-the-art service centre staffed by trained technicians, dedicated to keep your Hyundai running smoothly. At Hyundai Birmingham West, we're more than just a retailer – we're part of your community. Thank you for choosing us for all your automotive needs.
After this apprenticeship
Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.
Ask a question
The contact for this apprenticeship is:
NOTTINGHAM COLLEGE
The reference code for this apprenticeship is VAC1000277399.
Apply now
Closes in 10 days (Tuesday 1 October at 11:59pm)
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