Business Administration Apprentice

Summary

This is an exciting opportunity for anyone wanting to work in a supportive and enjoyable working environment, giving the successful candidate an opportunity to make a real impact on the service delivery within the school. The School is looking to appoint a proactive, enthusiastic, reliable Apprentice to work with the school administration team.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Term time (including PD days) 39 weeks. Until 24 July 2026. 4 days per week between Monday and Friday 08:00am – 16:00pm (core hours are negotiable) with the fifth day taking place with the course/training provider between 09:00am – 17:00pm.
37 hours a week
Possible start date: Monday 4 November
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This is a diverse role to support the administration function within a primary school setting
This role will provide front of house support, liaising with families and pupils
The post holder will be responsible for answering the school phone and dealing with low level queries, taking messages and feeding back to appropriate staff
The role will involve supporting the admin team with data input in terms of attendance, school lunches and invoices
The role may also involve placing online orders and checking stock upon delivery, typing letters, organising school clubs on the virtual system, in addition any other task deemed appropriate under the supervision of the school admin team

Where you’ll work

Clifton Avenue

Billingham

TS22 5BX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HARTLEPOOL COLLEGE OF FURTHER EDUCATION

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Diploma in Business Administration
The course will run over 18 months and includes an End Point Assessment as part of the apprenticeship standards. This takes place after 15 months on the programme and is carried out by an external examiner. It operates on a roll on/roll off basis, so enrolment can be accommodated throughout the year.

There are 2 parts to the apprenticeship:

On programme training/practical training period (0-15 months) – where the candidate completes a C&G qualification (L3 Diploma for Business Administrator)
End Point Assessment (15-18 months) – the candidate has to provide evidence of certain Knowledge, Skills and Behaviours mainly through work produced for the diploma

At the end of the apprenticeship, they then have to do 3 things to pass an End Point Assessment carried out by the awarding body.

1. Pass a multi choice exam on the knowledge gained

2. Submit a portfolio of evidence on which they will be interviewed by an external examiner

3. Project presentation – from a project done for the qualification, presented to external examiner

Hartlepool College of Further Education operate the course on a day release basis for Level 3, this could either be a Wednesday or Thursday depending on date of enrolment. Sessions are delivered between 9.00-5.00 as well as self-study time to complete tasks issued. This currently operates as a blend of virtual sessions via MS Teams and classroom-based delivery on site at the college. Observations in the workplace also need to take place.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Presentation skills
Administrative skills
Team working

Other requirements

The candidate may want to consider supporting a school club or supporting the wrap around care to gain experience and interaction with pupils. The role may involve the unpacking and dissemination of stock upon deliver to the school. These would include the transportation of food produce and stationery within the school. The role may involve some outside work to support break and lunch duties and to assist children between the infant and junior buildings as and when required.

About this company

Prior’s Mill C of E Primary cater for 420 pupils from Reception to Year 6 as well as a popular nursery provision for up to 39 full time places. The school is part of Melrose Learning Trust.

http://www.priorsmill.org.uk (opens in new tab)

After this apprenticeship

The qualification will demonstrate the learner’s ability and competency to carry out a range of administrative tasks
After completing the Level 3 Diploma in Business Administration, individuals can progress onto the further apprenticeships in Team Leading and Supervising
Alternatively, they can consider going down more specialist routes, for example accounting, HR or marketing

Ask a question

The contact for this apprenticeship is: