IT Apprentice

Summary

The IT Apprentice will assist in the day-to-day technical IT Support for the collection of schools in South London. You will work alongside other members of the IT Team and where necessary third-party partners/parties to support the delivery of IT to staff and students.

Annual wage: £21,350 a year
Minimum wage rates (opens in new tab)
Training course: IT solutions technician (level 3)
Hours: 37 hours a week, 52 weeks per year. Monday to Friday, hours to be confirmed.
37 hours a week
Possible start date: Wednesday 2 October
Duration: 1 Year 9 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Assist in the resolving of technical faults and changes put through to the IT support team within a timely manner and within the agreed service level agreements set out
Diagnose and resolve faults with Windows, Apple and Chrome devices
Assist with the maintenance and repair of Audio-Visual systems
Support and test the roll out of device imaging and software packages
Progressing and escalating issues to the IT Team Leader for your hub
Keep accurate records in the service management system making sure that customers receive feedback at all times on the progress of faults and changes
Assist in the support and monitoring of IT Systems
Maintain the accuracy of asset management software, cataloguing new, updated and retired devices
Use appropriate processes and face to face communications with our users to ensure information is relayed effectively
Provide excellent customer service and be fully responsive to the needs of the schools
Liaise with the service desk and school staff to help gather further information in relation to specific issues
Make visits to other schools within the trust where necessary in order to progress solutions or analyse issues raised making use of remote tools where possible to reduce travel time
Work alongside third-party partners/providers either as part of the change implementation or as part of fault analysis and resolution
Assist with the support of systems such as Visitor Management,
Lockdown Systems and Telephony and CCTV
Follow approved procedures with regards to change control and change management
Identifying best practices and where appropriate, submitting articles to the IT knowledge base
Undertake a maintenance schedule on specified assets keeping accurate records of work undertaken
Prioritisation of own workload

Where you’ll work

Kingsley Academy

Cecil Road

HOUNSLOW

TW3 1AX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACADEMIES ENTERPRISE TRUST

Your training course

IT solutions technician (level 3)

Equal to A level

Course contents

Your training plan

During your apprenticeship (typically 21-months - this will be determined by your existing qualifications and/or experience) you will be assigned a Trainer and will work towards the IT Solutions Technician apprenticeship standard (level 3) or the which has highly transferable knowledge, skills and behaviours which can be applied across all sectors.

You may also be required to complete Maths and English Functional Skills (this will be determined by your existing qualifications). Your Trainer will meet with you virtually every two weeks with onsite observations and formal reviews taking place every 12-weeks.

You will fully commit to the 20% off-the-job training requirements of the post alongside your normal day-to-day job.

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade A-C or 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Problem solving skills
Administrative skills
Team working

About this company

Who is Lift Schools? Lift Schools is made up of 57 primary, secondary and special schools, educating more than 33,000 pupils across the country. We believe education can transform lives – and we want every child in our schools to achieve their full potential. Our mission: 1. We will provide an excellent education to every child, in every classroom, every day. 2. With excellent leadership and teaching in every school, we will help children go on to lead successful and happy lives. 3. We will work with others beyond our network to benefit more children and communities.

https://www.liftschools.org/ (opens in new tab)

Company benefits

+ well-being cash plan + pension scheme (LGPS) + additional Lift Schools benefits

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This is an exciting opportunity to be in a real job, with real variety, from day one whilst working towards a qualification
Potential to secure permanent positions within our central services team
Opportunities for specialist roles, such as IT support technician, network engineer, or systems analyst
Possibility to progress to senior roles, including IT manager or project leader
Commitment to supporting your professional growth and career ambitions at Lift Schools

Ask a question

The contact for this apprenticeship is:

LIFT SCHOOLS

Talent Team

recruitment@liftschools.org

02039475689

The reference code for this apprenticeship is VAC1000277360.

Apply now

Closes in 11 days (Tuesday 1 October)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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