Office Junior Apprentice

Summary

Working alongside our senior admin assistants, learning the role within the business in running a successful office

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday 9am – 4.30 pm
35 hours a week
Possible start date: Monday 7 October
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Answering and directing phone calls to the relevant person (dealing with queries where possible)
Answering emails and directing to relevant person (where required)
Filing
Preparing quotations/invoices
Managing technician’s diary
Booking in of jobs/quotation appointments
Liaising with all members of staff throughout the business from the Director through to technicians when required.

Where you’ll work

UNIT 18

OLD WALESWOOD COLLI

MANSFIELD ROAD

WALES BAR

S26 5PQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SHEFFIELD COLLEGE, THE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Working towards a Level 2 Customer service practitioner apprenticeship standard, including Functional Skills in English and maths if required. Training to take place in the workplace & at Sheffield College

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working

About this company

Landlord Property Services (UK) Limited, (LPS) are a family-owned property management firm based in Sheffield, providing maintenance services for corporate, private and commercial landlords, throughout Yorkshire and the East Midlands. Collectively we have over 20 years experience within the property maintenance industry, providing a one-stop solution to our clients for all property maintenance needs. Recently we have expanded to offer EICR reports, remedial electrical works, and fault finding, in addition to our extensive list of existing services, including: General Property Maintenance Block Maintenance Tenancy Preparation Gas Certification and Remedial Works and much more

http://www.lpsltd.net (opens in new tab)

After this apprenticeship

Potential full-time employment for the right candidate upon completion of apprenticeship. We would be looking to train the apprentice up to a good standard so that they may grow with our business as we expand.

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