Apprentice Receptionist Administrator

Summary

We are seeking an enthusiastic and motivated Apprentice Receptionist/Administrator to join our team. This role will provide a valuable opportunity to gain hands-on experience in a fast-paced office environment while working towards a recognised qualification.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 9am - 5pm.
37 hours a week
Possible start date: Monday 7 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The successful candidate will be the first point of contact for visitors, managing the reception area, and providing essential administrative support to various departments.

Key Responsibilities:

Reception Duties: Greet visitors, clients, and staff in a professional and friendly manner. Answer and direct incoming phone calls to the relevant department or individual.Handle mail and deliveries, ensuring they are distributed correctly. Maintain a tidy and organised reception area. Manage visitor sign-in procedures, ensuring all health and safety protocols are followed. Administrative Support: Assist with filing, photocopying, scanning, and document preparation. Manage office supplies and stationery, placing orders as needed. Schedule and coordinate meetings, book meeting rooms, and organise refreshments as required. Update and maintain databases, spreadsheets, and other office systems. Assist with the preparation of reports, presentations, and other business documents. Communication: Draft emails, letters, and other documents as required by the team. Communicate with external suppliers, clients, and staff via phone and email. Act as a point of contact for internal queries and requests from other departments.

Where you’ll work

Quay House

The Waterfront, Level Street

Brierley Hill

DY5 1XD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HALESOWEN COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will be alloccated with an assessor and will be visited wihtin the workplace once every 6-8 weeks.

In addition, there will be an online lesson and tutorial, once per month.

Requirements

Essential qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative

Other requirements

The successful candidate will receive on-the-job training and support in addition to formal learning through the apprenticeship programme. This role provides an excellent opportunity to gain skills and experience in a dynamic office environment, laying the foundation for a future career in business administration or office management. Why Join BSN Group: At BSN Group, we believe in the power of apprenticeships and are committed to nurturing talent. As part of our team, you will be supported, mentored, and given the opportunity to grow your skills while contributing to a thriving business. This role is an excellent first step into a professional career in administration, with the possibility of future career progression within the company.

About this company

BSN Group is a leading construction firm committed to delivering excellence across a wide range of sectors, from healthcare to education. We place people at the heart of our business and provide opportunities for young individuals to develop their careers in a supportive and professional environment.

After this apprenticeship

There is the potential for a permanent position on successful completion of this apprenticeship.

Ask a question

The contact for this apprenticeship is:

HALESOWEN COLLEGE

Deborah Maley

dmaley@halesowen.ac.uk

0121 602 7777

The reference code for this apprenticeship is VAC1000277352.

Apply now

Closes in 13 days (Friday 4 October at 11:59pm)

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