Parts Advisor Apprentice - Truro

Vospers Motor House Ltd

Cornwall, TR4 9LD

Closes on Wednesday 30 October

Posted on 17 September 2024

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Contents

Summary

This is a great opportunity for an apprentice to work alongside fully qualified parts advisors. They will get fully trained in sourcing and supplying parts for light vehicles. This includes working with parts, ordering parts and stock takes.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 09:00 - 17:00. Saturday shifts may be included.

40 hours a week

Possible start date

Friday 1 November

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Safe storage of parts
  • Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts
  • Monitoring and solving customer problems/enquiries and processing customer’s orders
  • The parts advisor apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts
  • A parts advisor apprentice will support the dealership, improve sales and provide excellent customer service

Where you’ll work

Unit 16, Threemilestone

Truro

Cornwall

TR4 9LD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLNET LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    Standard Customer Service Practitioner Level 2. 

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English and Maths (grade 4+)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • None

    About this company

    The Company commenced trading as a motor business in Plymouth during 1946. The present Chairman’s father founded the business and he was joined by his own father after incorporation in 1951. Over the years the Company became franchise holders for AC, Fiat, Volkswagen, Jaguar and Simca and then was appointed a Ford Retail Dealer in 1957. Vospers entered into the daily rental and contract hire business through their associated company, Vospers Rentacar Ltd in the 1950’s.

    After this apprenticeship

    A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless. By having a highly regarded set of skills, apprentices can go on to develop their career within specific interests they may have, such as progressing through the dealership.

    Ask a question

    The contact for this apprenticeship is:

    SKILLNET LIMITED

    Hannah Edwards

    hannah.edwards@skillnet.org.uk

    01923 216165

    The reference code for this apprenticeship is VAC1000277333.

    Apply now

    Closes on Wednesday 30 October

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.