Sales Administrator Apprentice

AQUALEAK DETECTION LIMITED

CHIPPENHAM, SN15 3RS

Closes in 10 days (Monday 30 September at 11:59pm)

Posted on 17 September 2024

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Summary

Working as part of the Sales team in a fast-growing, dynamic business, handling incoming customer enquiries and queries, entering sales enquiry information, allocating quotations to team members and helping to prepare basic quotations as required.

Annual wage
£14,000 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Full-time, five days a week Monday - Thursday, 8.00am-4.30pm. Friday, 8.00am - 4.00pm.

39 hours a week

Possible start date

Monday 4 November

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Handling incoming customer enquiries, Via email and telephone
  • Following our sales process to book on and allocate enquiries for quotation by our sales team
  • Produce basic quotations and liaise with customers

Where you’ll work

11 FOREST GATE

PEWSHAM

CHIPPENHAM

SN15 3RS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WILTSHIRE COLLEGE AND UNIVERSITY CENTRE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Customer Service practitioner Level 2 apprenticeship standard qualification - this is workplace based only.
    • Maths and / or English Functional skills, if required.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 3)
    • Maths (grade 3)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Logical
    • Team working
    • Non judgemental
    • Good keyboard skills

    Other requirements

    Must be able to get to and from the place of work in a safe and timely manner.

    About this company

    Aqualeak is a small, fast-growing business that is one the UK’s leading providers of water leak detection systems. Our systems are installed in thousands of properties across the UK, helping customers mitigate the risk of costly and disruptive water damage. We also offer complementary products such as gas and oil leak detection, as well as having a subsidiary business in mainland Europe.

    https://www.aqualeak.com (opens in new tab)

    After this apprenticeship

    • Opportunity to become a permanent full-time member of the Aqualeak team, with progression to Technical Sales Engineer and beyond.

    Ask a question

    The contact for this apprenticeship is:

    WILTSHIRE COLLEGE AND UNIVERSITY CENTRE

    Wiltshire College and University Centre Apprenticeship Team

    apprenticeships@wiltshire.ac.uk

    08453452235

    The reference code for this apprenticeship is VAC1000277299.

    Apply now

    Closes in 10 days (Monday 30 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.