Telemarketing Business Administration Apprentice

Summary

As a Sales Representative at UKS Group, you will be an integral part of our dynamic sales team, driving growth and fostering client relationships within the underfloor screeding and heating industry. Your expertise and customer-centric approach will contribute directly to our continued success and expansion. You will be processing enquiries, making telephone calls, etc.

Annual wage: £17,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday Shifts tbc.
37 hours a week
Possible start date: Thursday 10 October
Duration: 1 Year 2 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As a Sales Representative at UKS Group, you will be an integral part of our dynamic sales team, driving growth and fostering client relationships within the underfloor screeding and heating industry. Your expertise and customer-centric approach will contribute directly to our continued success and expansion. You will be processing enquiries, chasing construction development, plus more.
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

Main Duties:

Duties will include:

Making telephone calls daily
Processing enquiries
Chasing construction development
Maintaining records and files
Build positive working relationships
General administration duties

Desired Qualities:

Friendly and professional telephone manner
Communications skills

Where you’ll work

1-3 Dixon Rd

Brislington

Bristol

UK

BS4 5QY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Next Level will work closely with you to complete your Level 3 Business Administrator Apprenticeship. Next Level can hire apprentices at any time and hold regular workshops for those on the course. These workshops occur once every 2 weeks online via Teams. You will get specific 1-2-1 tutoring and regular reviews between your tutor, manager, and yourself, to ensure you are meeting deadlines and staying on top of your work. If required, we can also provide Functional Skills in maths and English throughout your apprenticeship. Upon successful completion of the apprenticeship, you will receive a Level 3 City and Guilds apprenticeship qualification in Business Administration.

Requirements

Desirable qualifications

Other in:

Basic Maths (grade n/a)
Standard English (grade n/a)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills

Other requirements

We are looking for someone to start ASAP

About this company

Providing Underfloor Heating & Floor Screeding SolutionsUKS Group provides a professional service to ensure your project is completed to the highest standard, whilst closely observing time frames and budgets.

After this apprenticeship

Potential to progress with the company, and gain experience in further departments, strengthening your knowledge

Ask a question

The contact for this apprenticeship is: