Business Administrator L3 Apprenticeship

Summary

This is an exciting opportunity for the right person to join a fast-paced team as a Quality Assurance Agent whilst studying for a Business Administrator L3 Apprenticeship. This role will suit someone looking to excel in customer service and administration processes and has a sharp eye and attention to detail.

Annual wage

£15,600 a year

Minimum wage rates (opens in new tab)

Annual

Training course

Business administrator (level 3)

Hours

Monday to Friday (alternate Saturdays) Shifts TBC.

37 hours a week

Possible start date

Saturday 30 November

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This is a key role within the business as the successful applicant will be expected to measure quality for all agents across calls and administration.

Key Responsibilities

-Quality Assurance on agents call recordings, bookings and admin using a checklist to ensure all calls comply with specific campaign requirements for each client

-Various administrative tasks, such as allocating tasks and investigating complaints

-Act as an overflow team for answering calls and transferring to correct department/s or taking messages for various teams

-Gathering information from asking the right questions

-Building lasting relationships to ensure repeat business

-Providing first class customer service both internally and externally

-Representing the company brand effectively and respectfully

-Previous experience with Kerridge, Drive, Pinnacle (DMS/CRM Systems) would be an advantage

-To build & maintain fantastic customer relationships

-Answering and transferring calls

Where you’ll work

North Office

Unit 2

Portsmouth

Hampshire

PO6 4BQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CHICHESTER COLLEGE GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator L3 Apprenticeship In house Training Courses (GDPR, Customer Service, Telephone skills and in-house systems & process training)

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths (grade 9-4)
English (grade 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Good attention to detail
Be a good communicator
Be confident
Bright personality
superb organisation skills
Customer focused
Self-motivated
Resilient
Target driven
Conversational Builds rapport
Computer Literate
Team Player
Works on own initiative
Punctual
Driven
Positive outlook
Can do attitude
Hardworking

Other requirements

Previous Motor Trade Experience (optional) 4 hours on alternate Saturdays (paid as overtime) and Overtime offered when required. Shifts will vary from 8-4, 9-5 & 10-6 and will change weekly. Onsite parking Development opportunities Company benefits including pension, discounts, bonus potential PAM Assist Wellbeing Business Mileage compensated

About this company

Motor Marketing specialises in supporting vehicle manufacturers and retailers with lead generation & Customer retention. A well-established and respected firm in the fields of call centre solutions and digital media, working with companies large and small, helping them build and sustain growth with bespoke service packages.

http://www.motormarketinguk.com (opens in new tab)

After this apprenticeship

Following successful completion of the candidates Apprenticeship they will have the option to remain at MMUK.

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