Parts Advisor Apprenticeship - F G Barnes Vauxhall Guildford

FG Barnes & Sons Ltd

Guildford, GU1 1RT

Closes in 31 days (Sunday 20 October)

Posted on 16 September 2024

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Contents

Summary

The role of a Vehicle Parts Advisor is to provide each and every one of our customers with consistently high levels of service within the Parts Department. This Apprenticeship Programme is an exciting opportunity to kick start your career.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
A typical working week could be 40 hours, Monday - Friday 8.30am - 5.30pm. However, each of our dealers will have different requirements.

40 hours a week

Possible start date

Sunday 3 November

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Parts Advisors are also known as vehicle parts operatives. They are responsible for ordering, selling and managing stock control on a wide range of vehicle parts and accessories. 

Whilst the role may vary by employed based on the specific needs to the location, the duties of a Parts Advisor Apprentice will typically include:

  • Building relationships with internal and external customers
  • Taking orders from customers in person and over the phone
  • Maintaining stock room
  • Identifying parts
  • Processing payments for parts sold
  • Working with technicians to ensure they have the correct parts to complete their work

Where you’ll work

Moorfield Road

Slyfield Industrial Estate

Guildford

GU1 1RT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CALEX UK LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    The Programme typically lasts between 12 and 24 months depending on the career path chosen and you'll achieve a nationally recognised qualification.

     All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Coventry. Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules.

    Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding Dealer Network to progress and move into new roles once you’re qualified.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade C/4)
    • Maths (grade C/4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Logical
    • Team working
    • Patience

    About this company

    We have a tradition of excellence from over 120 years of trading and offer fantastic quality, exceptional value and excellent customer service. Our company had an unlikely start back in 1899 - specialising in tar spraying machines! Whilst working on a project at Petworth, young engineer FG Barnes heard of a small business for sale in Godalming. The first few years of business saw mostly maintenance of the local council's steam road rollers, but then the business began to grow. Due to his engineering skills FG Barnes became involved in the maintenance of the new ‘horseless carriages' beginning to appear on the scene. The roads at the time had very different surfaces to the tarmac of today and Barnes worked on inventing a machine to spray and brush liquid tar onto a stone road surface. The machine then bound the stone particles together to form a dust-free surface which was quite an innovation at the time. The engineering and car businesses grew and grew and after World War One, diversified into hire cars and a driving school. In 1920, Barnes got the agency for Vulcan cars and commercials and formed the first link with General Motors by becoming a Chevrolet dealer. By 1922, both sons joined the business and in 1936 they opened the site at Guildford. The post-war years saw the passing of FG Barnes. His two sons then took over the company and continued to supply Vauxhall and Bedford vehicles. In 1971 a larger premises was sought in Slyfield Green and so the industrial estate expanded.

    https://www.fgbarnes.co.uk/vauxhall/ (opens in new tab)

    After this apprenticeship

    There are lots of opportunities within our expanding retailer network to progress and move into new roles once you’ve successfully completed the programme.

    Ask a question

    The contact for this apprenticeship is:

    CALEX UK LTD

    The reference code for this apprenticeship is VAC1000277193.

    Apply now

    Closes in 31 days (Sunday 20 October)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.