Parts Advisor Apprenticeship - Bristol Street Motors Peugeot Launceston – Find an apprenticeship

Summary

The role of a Vehicle Parts Advisor is to provide each and every one of our customers with consistently high levels of service within the Parts Department. This Apprenticeship Programme is an exciting opportunity to kick start your career.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: A typical working week could be 40 hours, Monday - Friday 8.30am - 5.30pm. However, each of our dealers will have different requirements.
40 hours a week
Possible start date: Sunday 3 November
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Parts Advisors are also known as vehicle parts operatives. They are responsible for ordering, selling and managing stock control on a wide range of vehicle parts and accessories.

Whilst the role may vary by employed based on the specific needs to the location, the duties of a Parts Advisor Apprentice will typically include:

Building relationships with internal and external customers
Taking orders from customers in person and over the phone
Maintaining stock room
Identifying parts
Processing payments for parts sold
Working with technicians to ensure they have the correct parts to complete their work

Where you’ll work

Newport Industrial Estate

Launceston

PL15 8EX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CALEX UK LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

The Programme typically lasts between 12 and 24 months depending on the career path chosen and you'll achieve a nationally recognised qualification.

All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Coventry. Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules.

Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding Dealer Network to progress and move into new roles once you’re qualified.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Logical
Team working
Patience

About this company

At Peugeot Launceston, we're looking forward to helping you to find the perfect new or used Peugeot. Shop new and browse the Peugeot 208 & E-208, Peugeot 2008, Peugeot 308, Peugeot 3008, Peugeot 5008 and Peugeot 508, Peugeot Rifter and Peugeot Traveller. We also have a range of fantastic used Peugeot cars for you to choose from in different colours, trims, and body styles. We even have a selection of Peugeot LCV vans on offer including the Peugeot Partner, Peugeot Boxer, Peugeot Expert, and Peugeot Traveller among others. Plus, with a range of flexible payment options available, you can spread the cost with your Peugeot in a way that suits you best. Peugeot Launceston can be accessed easily from the A388, within reach of St Thomas, Chapel, Ridgegrove, and Newport. On your arrival, you'll be welcomed by our team of friendly sales executives and expert technicians to help you with your motoring needs. As a Bristol Street Motors dealership, we believe in offering you an unparalleled customer experience. At Peugeot Launceston we will be delighted to help you with whatever it is you require, and have you leave our dealership feeling satisfied with your experience. We do this through giving all our staff the highest quality training, so they can help you with your needs.

https://www.bristolstreet.co.uk/contact-us/ (opens in new tab)

After this apprenticeship

There are lots of opportunities within our expanding retailer network to progress and move into new roles once you’ve successfully completed the programme.

Ask a question

The contact for this apprenticeship is:

CALEX UK LTD

The reference code for this apprenticeship is VAC1000277189.

Apply now

Closes in 31 days (Sunday 20 October)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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Parts Advisor Apprenticeship - Bristol Street Motors Peugeot Launceston

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