Customer Service Practitioner Level 2 Apprentice

Summary

K&A Pharmacy are offering a unique opportunity for a dedicated individual to become a pharmacy dispenser apprentice where they will receive high quality training and learn a wide array of life long skills. Upon completion of your apprenticeship, you will also receive a qualification in Level 2 Customer Service. This apprenticeship will help you

Annual wage: £12,506 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday 9AM - 5PM Shifts may vary
37 hours a week
Possible start date: Monday 7 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Providing excellent customer service.
General clerical duties.
Serving customers.
Cash handling and using till.
Serving and assisting customers.
Deal with deliveries and orders.
Stock Control and stocktaking.
Deal with enquiries in the shop and via the telephone.
Learning product lines.
Pricing of stock.
Upselling of products and services.
Estimating, pricing and follow up of quotes.

Where you’ll work

K & A Pharmacy, 292 Old Durham Rd, Deckham, Gateshead NE8 4BQ

NE8 4BQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

GATESHEAD COUNCIL

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

On Point Apprenticeships programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team
Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success
Successful completion of this apprenticeship gives you an accredited Customer Service Practitioner Level 2 Apprenticeship qualification

Requirements

Essential qualifications

GCSE or equivalent in:

Maths (grade 4)
English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Problem solving skills
Punctual
Initiative

About this company

K&A Pharmacy are a friendly pharmacy based in Low Fell in Gateshead. We are accessible by bus routes and offer excellent customer service. We will support any apprentice who wants to start a career in this industry with the very best experience.

After this apprenticeship

Progression into full time employment available for a suitable candidate.

Ask a question

The contact for this apprenticeship is:

GATESHEAD COUNCIL

The reference code for this apprenticeship is VAC1000277082.

Apply now

Closes in 11 days (Monday 30 September)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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