Customer Service apprentice

Summary

A Level 2 Customer Service apprentice required for the UKs largest employee owned Freight Forwarder. You will be maintaining and building relationships with current and potential client/partner base in order to maximize sales opportunities at Warrant Group. Duties include accurately quoting clients/agents on potential and existing business.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday, 8.30am to 5.00pm, with 1 hour lunch break each day.
40 hours a week
Possible start date: Monday 7 October
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Carry out department administration responsibilities
Accurately quoting clients/agents on potential and existing business.
Log any warm / cold sales leads when they become available via our global partner network and own research
Working very closely with other departments within the company.

Where you’ll work

WARRANT HOUSE

157 REGENT ROAD

KIRKDALE

LIVERPOOL

L5 9TF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ST HELENS COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner level 2 Standard
Functional skills Maths and English (if applicable)
Flexible monthly remote delivery of apprenticeship within the workplace.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working
Initiative
Confident
Self-motivated

About this company

UKs largest employee owned Freight Forwarder.

http://www.warrant-group.com (opens in new tab)

After this apprenticeship

Potential for entry into management level at Warrant in the long-term future with full salary and possible bonus structure.

Ask a question

The contact for this apprenticeship is:

ST HELENS COLLEGE

Carolyn Mason

cmmason@sthelens.ac.uk

01744 623521

The reference code for this apprenticeship is VAC1000277078.

Apply now

Closes in 7 days (Friday 4 October at 11:59pm)

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