Customer Service Apprentice

U K BUSINESS SUPPLIES LTD

LIVERPOOL, L36 6HY

Closes in 5 days (Friday 4 October at 11:59pm)

Posted on 16 September 2024

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Summary

We are looking for an enthusiastic candidate who wishes to work in customer service. You will need to be computer literate with a good knowledge of Microsoft Office, particularly Word, Excel, and Outlook.  Problem solving skills are essential.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.30pm

40 hours a week

Possible start date

Monday 14 October

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Resolve queries made by customers regarding their orders
  • Provide administrative support other office staff
  • Process customer orders
  • File and retrieve information and documents
  • Answering the main line telephone
  • Providing cover for other sales staff
  • Any other Customer service duties as assigned by your line manager

Where you’ll work

UNIT 9-10

BRICKFIELDS

LIVERPOOL

L36 6HY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ST HELENS COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Delivery of the Customer Service Practitioner Level 2 Apprenticeship will be through regular monthly visits in the workplace 
    • Completion of maths and English Functional skills Level 1 or Level 2 if necessary

    Requirements

    Desirable qualifications

    GCSE in:

    • Maths and English (grade 3)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Team working
    • Initiative

    Other requirements

    Applicants will need to have confidence to speak with customers on the phone, assisting with issues. An order may have been lost or not arrived and we would ask that you work through our company processes to assist and the resolve the query.

    About this company

    Founded in 2003, UK Business Supplies are the trusted office products supplier of thousands of homes and businesses across the UK. We’ve always prided ourselves on providing an honest, efficient and friendly service to our customers through our website and over the phone. We want to make buying office supplies as stress and hassle free as possible so that you can continue with running your business with minimal downtime.

    https://www.ukbusinesssupplies.co.uk (opens in new tab)

    After this apprenticeship

    • On completion of the apprenticeship a full-time position will await within the business

    Ask a question

    The contact for this apprenticeship is:

    ST HELENS COLLEGE

    Carolyn Mason

    cmmason@sthelens.ac.uk

    01744 623521

    The reference code for this apprenticeship is VAC1000277072.

    Apply now

    Closes in 5 days (Friday 4 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.