Level 3 Business Administration Apprenticeship with Middlesbrough Council Environment Services

Summary

This apprenticeship role involves working with the Service Performance Officer and Business Support Team, working collaboratively across ECS undertaking administrative and associated processes. You will assist with assigning OSS, Corporate complaints, and FOI to the relevant manager.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Thursday, 07.30am - 3.30pm and Friday, 07.30am - 3.00pm. Or Monday to Thursday, 09.00am - 5.00pm and Friday, 9.00am - 4.30pm.
37 hours a week
Possible start date: Monday 21 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Answer and respond to telephone calls.
Raising Purchase Orders.
Assist in assigning work to Operational Teams.
Identifying land ownership using the council's GIS system
Assist with Data inputting information in relation to customer.
Assist with assigning OSS, Corporate complaints, and FOI to the relevant manager.
Maintain file records and documentation for the Service requirements.
Assist and update staffing information.
Assist with the Arranging meetings.
Allotments – assisting with the issuing new forms, keys and maintaining records.

Where you’ll work

Middlesbrough Resolution House

Cargo Fleet Lane

Middlesbrough

TS3 8AL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MIDDLESBROUGH COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration Apprenticeship Standard qualification
Training is undertaken via a blended learning approach when required with knowledge classes currently delivered in our training rooms at the Town Hall held weekly, half a day a week

Requirements

Desirable qualifications

GCSE or equivalent in:

Math's & English (grade 4/C or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Administrative skills
Team working

Other requirements

This role will require an enhanced DBS. This role will be in a fast paced and sometimes challenging area and will require a candidate who can quickly adapt. Though full training will be provided. Some home working may be required

About this company

Middlesbrough Council is a local authority which is part of the TVCA. As a large employer in the local area you can expect Middlesbrough Council to support you in the next steps of you career. For more information on what it’s like to work at Middlesbrough Council please visit our site.

https://www.middlesbrough.gov.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This role has a tiered progression route within the service area. There are multiple routes in which you can develop and move within the department and the wider Council

Ask a question

The contact for this apprenticeship is:

MIDDLESBROUGH COUNCIL

Maria Ferguson

maria_ferguson@middlesbrough.gov.uk

01642 729682

The reference code for this apprenticeship is VAC1000276952.

Apply now

Closes in 13 days (Wednesday 2 October at 11:59pm)

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