Kia Parts/Service Advisor Apprentice
PREMIER AUTOMOTIVE LIMITED
Rochdale, OL16 1TL
Closes on Monday 28 October
Posted on 13 September 2024
Contents
Summary
The Kia Academy offers a bespoke apprenticeship programme that focuses on education in electrification. Kia Parts and Service Advisor Apprentices will obtain the knowledge, skills and behaviours needed to not only become an expert Kia Parts/Service Advisor but also ensure they have a successful career with Kia whilst maximising personal growth.
- Annual wage
- £13,312 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm. Occasional Saturdays (to be confirmed).
40 hours a week
- Possible start date
-
Friday 1 November
- Duration
-
1 Year 3 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
As an apprentice, you’ll work at the Dealership and get practical experience in the role each day. You’ll gain new skills and work alongside expereinces Kia Parts and Service teams.
Some of your day to day duties will include:
- Customer contact
- Taking customer bookings and scheduling services and repairs
- Communicating the customers work and faults to the vehicle technicians
- Handling customer complaints
- Advice and guidance for vehicle care and warranty retention and warranty claims
- Sales/advice for accessories and modifications
- Collating information for CSI
Where you’ll work
Water Street
Rochdale
OL16 1TL
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SKILLNET LIMITED
Your training course
Customer service specialist (level 3)
Equal to A level
Course contents
Your training plan
The Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, Apprentices will receive the following teaching learning and assessment:
- One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face to face at the Kia Academy in Derby)
- One workplace visit face to face with their dedicated Skills Coach
- One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
- One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Please note that accomodation will be provided for apprentices attending training at the Kia Academy in Derby using the designated hotel selected for the Kia Apprenticeship Programme(if required).
Requirements
Desirable qualifications
GCSE in:
- English (grade C / 4)
- Maths (grade C / 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Creative
- Initiative
About this company
Kia are Leaders in electrification and with a broad range of cars from city cars up to the award winning EV9, Kia are launching 11 new cars in the next 3 years, 7 of them electric, and others class beating new technology ICE models, as well as CVs. Our sales also extend to used Kia cars mostly with the benefit of the balance of the Kia 7 year warranty. To prepare for imminent volume increases we would welcome the chance to have conversations with experienced car sales advisors with a view to joining us on this road. Reputation is everything to us and we seek people able to share our ethics.
After this apprenticeship
- A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless.
- By having a highly regarded set of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership.
Ask a question
The contact for this apprenticeship is:
SKILLNET LIMITED
Jose Faria
jose.faria@skillnet.org.uk
01923 630800
The reference code for this apprenticeship is VAC1000276892.
Apply now
Closes on Monday 28 October
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